Medical Practice Manager

About the role

As Practice Manager, you will be responsible for the smooth and effective running of the practice, working closely with our specialists and wider team to maintain high standards of service, efficiency and professionalism. No two days will be the same. You will balance operational demands, support your team, solve problems as they arise and continually look for ways to improve how we work.

Key responsibilities

• Practice operations: Oversee daily clinic operations, appointment workflows, patient flow, scheduling and administrative processes to ensure the practice runs efficiently.
• Team leadership: Lead, support and develop administrative and clinical support staff, including recruitment, onboarding, rostering, performance management and fostering a positive team culture.
• Patient experience: Ensure patients receive professional, compassionate and responsive service throughout their journey, from referral and appointment booking through to follow-up.
• Systems and processes: Review and improve administrative systems, policies and procedures to increase efficiency.
• Compliance and quality: Maintain appropriate health and safety, privacy, risk management, clinical governance support and regulatory requirements.

About you

• Previous experience in medical practice management, specialist healthcare administration or a similar operational leadership role.
• Proven ability to lead, motivate and support a team in a busy environment.
• Excellent organisational skills, with the ability to prioritise competing demands without losing sight of important details.
• Strong communication and interpersonal skills, with the confidence to work effectively with medical specialists, staff, patients and external stakeholders.
• A proactive, solutions-focused mindset and the initiative to identify and resolve problems before they escalate.
• Confidence using practice management systems, digital tools and administrative software.
• A strong understanding of confidentiality, patient privacy, compliance and professional standards in healthcare.
• The ability to remain calm under pressure, adapt to changing circumstances and lead by example.

Benefits

• A key leadership role within a busy specialist medical practice.
• The opportunity to make a tangible difference to clinic operations and the patient experience.
• A varied and engaging role where initiative and fresh ideas are valued.
• The opportunity to work closely with experienced medical specialists and a dedicated team.
• Scope to improve systems, shape processes and contribute to the ongoing success of the practice.