Medical Receptionist / Administrative Support

Outlook Eye Specialists is a privately owned Ophthalmic medical practice with locations at Southport, Coolangatta and Robina. The practice is dedicated to providing personal and individualised care by our doctors in the treatment of eye conditions to achieve the best possible outcome for each patient.

We are seeking a professional Medical Receptionist/Administrative Support to join our very busy Ophthalmology Practice.

This role is offered as a permanent part-time position, between 24-38 hours per week. Must be willing to travel to all 3 locations.

About the role:

You'll be the first point of contact for our patients - whether on the phone or at the front desk - and play a key role in ensuring smooth day-to-day operations of the practice.

Your Responsibilities:

• Answering high volumes of incoming calls with professionalism and empathy
• Booking, confirming and managing appointments across multiple locations
• Welcoming patients and assisting with check-in and paperwork
• Providing administrative support to doctors and clinical staff
• Processing Medicare, DVA, and private practice billing
• Scanning, filing, data entry, and general admin duties
• Supporting the team in creating a warm and efficient environment

About you:

• Prior experience in medical reception or telephony (ophthalmology or specialist experience highly regarded)
• Confident handling multi-line phones and a busy front desk
• Strong computer skills - familiarity with Genie or similar practice software an advantage
• Excellent communication skills, both verbal and written
• A calm, organised and caring nature
• Ability to multitask, prioritise, and work under pressure in a team environment
• Commitment to patient confidentiality and high professional standards

We Offer:

• A supportive and friendly team environment
• Training and ongoing development
• Opportunities for growth within the practice
• Modern facilities and a highly respected clinical team
• Competitive hourly rate based on experience

Please address on your application:

• Availability
• Experience and qualifications
• Relevant skills and capabilities
• Any medical software applications you have used

Please note that a cover letter and resume are required.

If you meet the above requirements and would like to work with our friendly team, please apply now.

Only successful candidates will be contacted.