Medical Receptionist & Administration Assistant

Full Time | 38 Hours Per Week
Monday to Friday | Rotating Roster between 7:30am and 5:00pm
Immediate Start Available

Full-time and part-time applications are encouraged.

About MTIC

Melbourne Theranostic Innovation Centre (MTIC) is a leading specialist healthcare provider delivering advanced PET/CT imaging, theranostic treatments and clinical research.

We combine innovative technology, clinical excellence and compassionate patient care, and pride ourselves on creating a supportive workplace where every team member plays an important role in the patient journey.

Join our supportive team and become the friendly face our patients rely on from their very first interaction with MTIC.

Learn more about our work at: www.mtic.net.au

About the Role

We are seeking an experienced Medical Receptionist to support the daily operation of our specialist PET/CT and Theranostics clinics in North Melbourne.

As the first point of contact for patients, carers, referrers and visitors, you will play a vital role in creating a positive patient experience while ensuring the smooth coordination of appointments, billing and administrative processes.

This is a busy, patient-focused role suited to someone who enjoys working with people, thrives in a healthcare environment, and takes pride in delivering exceptional service.

Key Responsibilities

• Welcome patients, carers and visitors in a professional and compassionate manner
• Manage incoming telephone calls, referrals and patient enquiries
• Schedule and coordinate patient appointments across multiple services
• Prepare and maintain accurate patient records and documentation
• Process Medicare claims, patient billing, EFTPOS transactions and account enquiries
• Confirm appointments and communicate preparation instructions to patients
• Liaise with referring practitioners and healthcare providers
• Provide administrative support to clinical, therapy and research teams
• Import and export medical images via PACS systems
• Maintain patient confidentiality and comply with privacy and clinic policies

What We're Looking For

• Previous experience as a Medical Receptionist, Patient Services Officer, Booking Clerk, Medicare Administrator or Healthcare Administrator
• Experience managing patient appointments within a busy healthcare environment
• Experience with Medicare billing, patient accounts and EFTPOS processing
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Confidence using medical software and learning new systems
• A warm, professional and patient-centred approach
• Reliability, professionalism and a commitment to confidentiality
• Ability to work collaboratively within a multidisciplinary team

Highly Regarded

• Experience in Radiology, Nuclear Medicine, Medical Imaging, Specialist Clinics or Hospital Outpatient Departments
• Experience using RIS and PACS systems
• Experience using Visage RIS

How to Apply

If you are an experienced and compassionate Medical Receptionist seeking a rewarding role in a respected PET/CT Imaging and Theranostics facility, we encourage you to apply.

Please submit your resume and cover letter outlining your experience and why you would like to join MTIC.

Enquiries:
Louise Toussaint, Practice Manager
(03) 9454 5800 9454 5800)
[email protected]

Please note: Only shortlisted candidates will be contacted.