Medical Receptionist

Community Health Programs (CHP) is a mission-driven, nonprofit network

of health centers dedicated to nurturing and inspiring healthy lives for

people throughout the Berkshires. Our mission guides everything we do:

delivering exceptional, compassionate health care and family services

that strengthen individuals, families, and our entire community. As a

Federally Qualified Health Center (FQHC), CHP is uniquely positioned to

ensure access to high-quality, comprehensive care for all - regardless

of insurance status or ability to pay. Serving a federally designated

rural and Medically Underserved Population Area, we work to remove

barriers and advance health equity across our region. Our network

provides adult and pediatric primary care, women's health, dental,

nutrition, and behavioral health support. Beyond clinical care, our

Family Services team supports thousands of families across the region

with programs that help meet essential needs and reduce barriers that

impact health and well-being. The Medical Receptionist welcomes patients

to the Health Center and checks all pre-exam requirements including

patient information. This person collects co-payment and notifies the

clinic that patients have arrived for their appointments. The

Receptionist is responsible for the provider's schedules and ensures

that p atients and providers are notified accordingly. **Medical

Receptionist Essential Duties and Responsibilities:** - Welcome patients

to the Health Center; ensure that all pre-exam information is up to date

and accurate before appointments; collect co-payments; make sure that

referrals are received. - Provide schedule support to providers. -

Perform clerical duties as requested. - Provide information to

patients/outside callers. - Record and deliver messages. - Answer,

screen and route outside calls to the appropriate area or individual. -

Conduct scheduling/reminder/re-scheduling phone calls to patients.

• Competencies:** To perform the job successfully, an individual should

demonstrate the following competencies: - Ability to interact with

others with tact and diplomacy; treat others with respect and

consideration regardless of status or position; contribute to a positive

team spirit; balance team and individual responsibilities; display

highest degree of professionalism and ethics. - Respond appropriately to

patient needs; manage difficult or emotional patient situations in a way

that instills trust and respect; solicit feedback to improve

performance. - Ability to manage multiple priorities; work well under

pressure; complete tasks correctly and on time with limited supervision;

step in when needed and cross train for additional site coverage;

respond promptly to requests for service and assistance. - Ability to

effectively present information in one-on-one or small group situations;

respond well to questions; complete administrative duties accurately and

timely. - Ability to calculate figures and amounts; solve practical

problems; interpret a variety of instructions furnished in written,

oral, diagram or schedule form. - Punctual and reliable; ability to

maintain schedule commitments. **Essential Skills and Qualifications:**

To perform this job successfully, an individual must be able to perform

Each Essential Duty Satisfactorily. The Requirements Listed Below Are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions. - High School or

Equivalent - Spanish speaking/bilingual is a plus. - Function in a busy

office setting. - Manage difficult or emotional customer situations. -

Respond to requests for service and assistance. - Support

organization's goals and values. - Flexible View or apply for [Open

Positions at CHP

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