Medical Receptionist

About us

We're looking for a friendly, organised and caring Medical Receptionist to join our growing administration team.

Woodville South GP is a modern take on the local GP practice—a trusted part of the western suburbs community. We believe healthcare is about more than treating illness; we're passionate about preventive care, building long-term relationships with our patients, and creating a welcoming environment from the first phone call to the moment they walk through our doors.

Our reception team plays a vital role in delivering that experience. You'll work alongside supportive doctors, nurses and allied health professionals who genuinely enjoy working together and helping one another succeed.

This position is 1.5 days per week initially, with additional hours available when covering annual or personal leave, and there is genuine scope for the role to grow as our practice continues to expand.

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Qualifications & experience

• Previous experience in medical reception or general practice is highly regarded, but not essential.
• Experience in customer service, administration or reception is desirable.
• Excellent communication and interpersonal skills.
• Strong organisational skills with good attention to detail.
• Comfortable using computers and learning new software.
• Ability to remain calm and professional in a busy environment.
• A positive attitude, willingness to learn and a genuine desire to help patients.
• Alignment with our values of patient-centred care, compassion, respect, inclusivity and evidence-based healthcare.

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Tasks & responsibilities

As part of our administration team, you'll help ensure our practice runs smoothly by:

• Welcoming patients and creating a friendly first impression.
• Managing appointments and assisting patients both in person and over the phone.
• Processing billing and Medicare claims.
• Managing patient records while maintaining strict confidentiality.
• Supporting doctors, nurses and allied health professionals with administrative tasks.
• Coordinating recalls, reminders and other preventative health activities.
• Assisting with general practice administration and day-to-day operations.
• Working collaboratively with the team to continually improve our patient experience and practice systems.

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Benefits

• Supportive, welcoming and genuinely friendly team culture.
• Modern, well-equipped practice with excellent systems and workflows.
• Opportunity to learn and develop within general practice.
• Variety in your day with meaningful interactions with patients.
• Stable role with potential to increase hours as the practice grows.
• Be part of a practice that genuinely values preventative healthcare and exceptional patient service.

If you're someone who enjoys helping people, takes pride in providing excellent customer service and would like to be part of a team that makes a real difference in the community, we'd love to hear from you.