Medical Receptionist

If you are passionate about healthcare, love helping people, and thrive in a busy environment, we would love to hear from you!

About Greenhithe Medical Centre
Greenhithe Medical Centre is a well-established, community-focused practice committed to delivering high-quality, patient-centred care. As a small and friendly team, we pride ourselves on building strong relationships with our patients and supporting one another to achieve the best health outcomes for our community.
 
We believe in providing exceptional service and always strive to go the extra mile for our patients.
 
About the Role
As our Medical Receptionist, you will be the first point of contact for patients, visitors, and healthcare providers. This is a pivotal role within the practice, coordinating front-line reception services, managing patient enquiries, supporting efficient workflows, and ensuring every patient feels welcomed, respected, and well cared for.
 
You will play a key role in communicating patient needs, managing expectations, and supporting our clinical team to deliver an outstanding patient experience. 
 
Key responsibilities:

• Greet patients warmly and assist with check-in/check-out procedures.
• Manage appointment scheduling and coordinate patient flow.
• Answer phone calls and respond to inquiries in a timely manner.
• Maintain accurate patient records and process data entry with a high level of confidentiality.
• Assist with administrative tasks as required by the medical team.
• Maintain a welcoming, organised, and professional reception environment.

Essential Skills & Experience:

• Experience in a medical or healthcare reception role is highly desirable.
• Experience using general practice Patient Management Systems (PMS), ideally Indici, or the ability to quickly learn new systems.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and prioritise workload within a busy work environment.
• A positive and patient-focused attitude.

What We Offer:

• Competitive salary package.
• Access to retail and gym discounts.
• Free annual flu vaccine.
• Fun, collaborative and inclusive company culture.
• On-site parking.

About ProCare
ProCare is a leading healthcare provider that aims to deliver the most progressive, pro-active and equitable health and wellbeing services in Aotearoa. We do this through our clinical support services, mental health and wellness services, virtual/telehealth, mobile health, smoking cessation, and by taking a population health and equity approach to our mahi.
 
As New Zealand's largest Primary Health Organisation, we represent a network of general practice teams and healthcare professionals who provide care to more than 850,000 people across Auckland and Northland. These practices serve the largest Pacific and South Asian populations enrolled in general practice and the largest Māori population in Tāmaki Makaurau.
 
How to apply
If you're looking for a rewarding role where you can make a real difference in people's healthcare journey, we would love to hear from you. Apply now with your CV and a brief cover letter.