Medical Receptionist

About the role

Emerald Medical Group is seeking a warm, engaging, energetic and customer-focused Medical Receptionist to join the team on a casual basis. The position will provide additional reception support during busiest periods, with shifts of approximately three hours during peak times: 9:00 am to 12:00 pm and/or 2:00 pm to 5:00 pm. Additional hours may be available to cover staff leave and other busy periods. The role focuses on creating a positive patient experience from the moment a patient walks through the door or calls the practice through to check-out.

Key responsibilities

• Welcoming patients in a friendly and professional manner
• Answering telephone calls and responding to patient enquiries
• Booking, confirming and managing appointments
• Checking patients in and out
• Processing payments and assisting with general billing tasks
• Managing emails and completing general administrative duties
• Maintaining accurate patient information
• Working collaboratively with doctors, nurses and administration staff
• Protecting patient privacy and confidentiality at all times

About you

• A warm, engaging and energetic personality
• A genuine commitment to excellent customer service
• A professional, patient and compassionate manner
• A friendly and confident telephone manner
• Strong communication and interpersonal skills
• Good general computer skills
• Proficiency in Microsoft Outlook and Word
• The ability to learn new computer systems quickly
• Strong attention to detail and organisational skills
• The ability to remain calm and helpful in a busy environment