Medical Receptionist

Medical Receptionist

At Monaro Medical Practice, our commitment to quality patient care is reflected in every interaction with our team. From the warm welcome at reception to the expert guidance of our healthcare professionals, each team member is united by a shared goal: to ensure the health and wellbeing of our community is always prioritised.

We are currently seeking a reliable, friendly and enthusiastic Medical Receptionist to join our team.

This role is ideal for someone who enjoys working in a fast-paced medical environment, has excellent communication and organisational skills and takes pride in delivering outstanding patient service.

About the Role

As the first point of contact for our patients, you will play an important role in ensuring the smooth day-to-day running of the practice. This position will involve a variety of reception and administrative duties, with shifts offered on a casual basis to support busy periods and staff leave coverage.

Key Responsibilities

• Welcoming patients and providing exceptional customer service
• Answering incoming phone calls and managing appointment enquiries
• Booking and triaging appointments in accordance with practice procedures
• Processing EFTPOS, Medicare and other payments/claims
• Data entry and maintaining accurate patient records in medical software
• Managing incoming clinical correspondence, results and patient documents
• General reception and administrative support duties
• Assisting doctors, nurses, the Practice Manager and administration team as required
• Maintaining a clean, organised and professional reception and waiting area

About You

To be successful in this role, you will have:

• Previous experience in a reception, administration or customer service role
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• The ability to multitask and work efficiently in a busy environment
• A professional, friendly and compassionate manner
• A strong understanding of patient confidentiality and privacy requirements
• Availability to work flexible casual shifts to cover peak periods and staff leave

Desirable

• Previous experience in a medical reception role
• Experience using medical or practice management software
• First Aid Certificate
• Working With Children Check
• National Criminal Record Check

Why Join Us?

At Monaro Medical Practice, we value teamwork, professionalism and genuine patient care. You will be joining a supportive and welcoming team, with the opportunity to make a real difference in the patient experience.

If you have the skills and experience we are looking for, we would love to hear from you.