Medical Receptionist

Monday to Friday | Sydney Inner West |  Specialist Gastroenterology Centre

Are you an experienced Medical Receptionist who thrives in a fast-paced environment and enjoys delivering outstanding patient care?

The Centre for Digestive Diseases (CDD) is seeking a professional, compassionate, and highly organised Medical Receptionist to join our friendly administration team.

This is an exciting opportunity to become part of one of Australia's leading specialist gastroenterology centres, working alongside highly regarded specialists in a modern private day hospital and medical practice.

About Us

The Centre for Digestive Diseases (CDD) is a private day procedure hospital and specialist medical practice located in Five Dock.

We are internationally recognised for our innovative research, advanced technology and pioneering treatments in the diagnosis and management of gastrointestinal conditions. Our reputation has been built on clinical excellence, exceptional patient care and a collaborative team culture.

About the Role

As one of the first points of contact for our patients, you will play an essential role in creating a welcoming, professional, and caring experience from the moment they contact or visit our practice.

This is a full-time position (38 hours per week) working Monday to Friday. Our operating hours are 6:30am to 6:00pm, with rostered shifts across these hours and occasional overtime when required.

Salary is paid in accordance with the Health Professionals and Support Services Award 2020, with remuneration based on experience and qualifications.

What You'll Be Doing

Your responsibilities will include:

• Welcoming patients and visitors with warmth and professionalism
• Answering a high volume of telephone enquiries and scheduling appointments
• Providing accurate information and exceptional customer service
• Preparing patient admission and discharge documentation
• Managing patient records and medical data entry
• Processing Medicare, Private Health Fund and patient payments
• Completing daily EFTPOS, credit card and cash reconciliations
• Liaising with specialists, GPs, hospitals, insurers, government agencies and health funds
• Managing email correspondence, filing and general administrative duties
• Ensuring patient confidentiality and maintaining accurate records
• Supporting the administration team to deliver an efficient and seamless patient experience

About You

We're looking for someone who enjoys working with people, remains calm under pressure and takes pride in delivering outstanding service.

You will ideally have:

• Previous experience as a Medical Receptionist within a medical practice or specialist clinic
• Excellent customer service and communication skills
• A professional, friendly and compassionate approach to patient care
• Strong written and verbal English communication skills
• Knowledge of Medicare, Private Health Funds and medical terminology
• Experience using medical practice software (experience with CCOS will be highly regarded)
• Accurate typing and data entry skills with excellent attention to detail
• The ability to multitask and manage competing priorities in a busy environment
• Strong organisational and time management skills
• A proactive attitude and the ability to work both independently and within a team
• A high level of integrity with a commitment to patient privacy and confidentiality

Why Join CDD?

At CDD you'll become part of a respected specialist healthcare organisation where your contribution genuinely makes a difference.

We offer:

• Stable full-time Monday to Friday employment
• A supportive and collaborative team environment
• The opportunity to work with leading specialists in gastroenterology
• Modern facilities and advanced medical technology
• Ongoing learning and professional development
• A rewarding role where exceptional patient care is at the heart of everything we do

Applications

• Only applicants with the right to work in Australia will be considered.
• The successful applicant will be classified as a healthcare worker and must meet the applicable vaccination requirements.
• Only shortlisted candidates will be contacted for an interview.