Medical Receptionist

Remote | Full-Time (40 Hours/Week) | US EST Hours | ₱285.00/Hour

We are looking for a professional, composed, and patient-focused Medical Phone Receptionist to serve as the first point of contact for a US-based medical practice. This role requires someone who communicates with clarity and empathy, manages a high volume of patient calls efficiently, and keeps front-desk operations running smoothly in a fully remote setting.

Key Responsibilities

• Answer and manage inbound patient calls in a professional and courteous manner
• Schedule, confirm, reschedule, and cancel patient appointments accurately
• Verify patient information, insurance details, and referral requirements
• Route calls to the appropriate department, physician, or staff member
• Respond to general patient inquiries and provide accurate information about services and procedures
• Document call details, messages, and patient interactions accurately in the practice management system
• Follow up on missed calls, voicemails, and pending appointment requests
• Coordinate with clinical and administrative staff to ensure seamless patient communication
• Maintain strict confidentiality of all patient information in compliance with HIPAA guidelines

Required Skills and Qualifications

• Minimum four years of experience as a Virtual Assistant in a professional remote setting
• Minimum four years of experience in a medical receptionist, medical front desk, or healthcare administrative role
• Fluent in written and spoken English with a clear, professional phone manner
• Strong knowledge of medical scheduling systems, EMR or EHR platforms, and patient management tools
• Familiarity with basic insurance verification and referral coordination processes
• Understanding of HIPAA regulations and patient confidentiality requirements
• Reliable home office setup with a stable internet connection and a quiet working environment

Preferred Experience

• Experience with US-based medical practices, clinics, or healthcare providers
• Familiarity with platforms such as Kareo, AdvancedMD, DrChrono, or similar practice management software
• Experience handling multi-line phone systems in a virtual environment

How to Apply

Please submit your resume along with a short cover letter answering the following questions. Failure to submit will lead to automatic rejection of application:

1. Describe your experience handling patient calls and appointment scheduling in a medical or healthcare setting.
2. How do you handle a distressed or difficult patient caller while maintaining professionalism?
3. Are you familiar with HIPAA regulations? How have you applied them in a previous role?