Medical Receptionist

About the Role

At Podiatry Beyond, we believe great patient care starts from the moment someone walks through the door. Our reception team plays an important role in creating that experience, while helping keep a busy and growing clinic running smoothly behind the scenes.

We are looking for a friendly, proactive, reliable and organised person to join our team as a Medical Receptionist. This is a varied role where no two days are exactly the same, from welcoming patients and managing appointments to supporting our podiatrists, coordinating clinic administration and helping maintain the day-to-day flow of the clinic.

If you are someone who enjoys working with people, is passionate about health, is confident with technology, can stay organised when things get busy and takes pride in doing things well, we would love to hear from you!

Your Responsibilities

Your responsibilities will include:

• Welcoming patients and visitors to the clinic

• Maintaining a clean, calm and organised reception area

• Answering phone calls and responding to patient enquiries

• Managing clinic emails and website enquiries

• Scheduling and confirming appointments

• Processing payments and billing through Cliniko

• Processing Medicare, private health insurance and DVA claims

• Updating patient records and maintaining accurate documentation

• Scanning, filing and managing referrals and correspondence

• Instrument sterilisation using autoclave and ultrasonic cleaning equipment, including maintaining sterilisation records

• General cleaning and deep cleaning duties throughout the clinic

• Conducting stocktakes and maintaining inventory levels of clinical consumables and retail products

• Assisting with the sale of clinic products, including foot care products, socks and footwear

• Maintaining patient confidentiality and privacy at all times

About You

The ideal candidate will be:

• Friendly, approachable and confident communicating with people of all ages
• Patient and customer-focused, with a genuine commitment to providing an excellent patient experience
• Highly organised with strong attention to detail
• Efficient and proactive, with the ability to take initiative
• Able to multitask and manage competing priorities in a busy healthcare environment
• Confident and efficient with technology, particularly Apple products and systems
• Comfortable learning and using practice management software such as Cliniko
• Reliable, punctual and able to work independently
• Professional in presentation, communication and conduct
• Calm and solutions-focused when managing busy periods or unexpected situations
• Positive and willing to contribute to a supportive and growing team
• Passionate about delivering outstanding customer service

Availability Requirements

• Minimum 14 hours per week
• Must be available to work at least 2 full days per week
• Working days are Monday to Friday
• Shifts can start from 7:30AM and finish at 7PM