Medical Receptionist

Medical Receptionist | Theta Clinic

Location: Bendigo, VIC
Employment Type: Full-time / Part-time (negotiable)

Join a team that makes a difference.

Theta Clinic is a growing private mental health practice dedicated to providing compassionate, evidence-based care in a welcoming and supportive environment. We are seeking an organised, empathetic and professional Medical Receptionist to become an integral part of our team.

As the first point of contact for our patients, you will play an important role in creating a positive experience while ensuring the smooth day-to-day operation of the clinic.

About the Role

This is a varied and rewarding position where no two days are the same. You will work closely with our psychiatrists, psychologists and clinical team to support patients throughout their care journey.

Your responsibilities will include:

• Welcoming patients and providing exceptional customer service.
• Managing appointments, clinician diaries and patient enquiries.
• Answering telephone calls and responding to emails.
• Processing patient payments and Medicare claims.
• Managing patient records and referrals.
• Coordinating psychiatric, psychology and TMS appointments.
• Assisting with telehealth administration.
• Supporting the day-to-day administrative operations of the clinic.
• Ensuring patient confidentiality and compliance with privacy legislation.

About You

You are someone who genuinely enjoys helping people and thrives in a busy healthcare environment. You are organised, compassionate and take pride in delivering outstanding customer service.

We're looking for someone who has:

• Excellent communication and interpersonal skills.
• Exceptional organisational and time management skills.
• High attention to detail.
• Strong computer skills and confidence learning new systems.
• A professional and empathetic approach to patient care.
• The ability to multitask and prioritise competing demands.
• A positive attitude and willingness to be part of a collaborative team.

Desirable (but not essential)

• Previous experience as a Medical Receptionist.
• Experience using Clinic to Cloud or similar practice management software.
• Knowledge of Medicare billing and specialist medical practices.
• Experience working within mental health services.

Why Join Theta Clinic?

At Theta Clinic, we believe our people are our greatest asset. We are committed to fostering a supportive workplace where everyone feels valued and has the opportunity to grow.

We offer:

• A supportive and friendly team environment.
• Meaningful work that positively impacts people's lives.
• Ongoing learning and professional development opportunities.
• A modern, professional workplace.
• Opportunities to contribute to the continued growth of the clinic.

Apply Now

If you're an organised, compassionate and motivated professional who is passionate about providing exceptional patient care, we'd love to hear from you.

Please submit your resume along with a cover letter outlining why you would be a great fit for the role.

Only shortlisted applicants will be contacted.

Pay: From $30.00 per hour

Work Location: In person