Medical Receptionist

Medical Receptionist

Chigwell Medical Centre | Ilford, Essex

Part-time - between 24–30 hours per week.

Chigwell Medical Centre is looking for a caring, organised, and proactive Medical Receptionist/Administrator to join our busy GP practice.

As the first point of contact for our patients, you'll play a vital role in creating a positive experience while supporting our clinical team to deliver high-quality patient care. This is a varied role that combines reception duties with administrative responsibilities in a fast-paced healthcare environment.

If you're a confident communicator, enjoy helping people, and thrive in a busy setting, we'd love to hear from you.

Working Hours:

24–30 hours per week (contracted hours will be fixed prior to starting the role)

Monday to Friday only

Shifts scheduled between 8:00am and 6:30pm

Flexibility to provide additional cover for annual leave and sickness is essential.

Key Responsibilities

• Welcoming patients and providing a professional front-of-house reception service
• Answering a high volume of telephone calls and responding to patient enquiries
• Booking, amending and cancelling appointments using the clinical system
• Processing repeat prescription requests
• Managing incoming clinical correspondence, hospital letters and discharge summaries
• Registering new patients and updating patient records accurately
• Liaising with GPs, nurses and other healthcare professionals
• Maintaining patient confidentiality and complying with GDPR and practice policies
• Providing general administrative support to the wider practice team

About You

We're looking for someone who is:

• Friendly, approachable and compassionate
• Professional with excellent customer service skills
• Organised and able to prioritise a busy workload
• Calm under pressure and able to multitask effectively
• Confident using computers and learning new systems
• A strong team player with excellent attention to detail
• Flexible and reliable

Essential Requirements

• Previous experience in an administrative or customer service role
• Excellent verbal and written communication skills
• Good IT skills and accurate data entry
• Ability to work in a confidential environment

Desirable

• Previous experience in a GP practice, NHS or healthcare setting
• Experience using SystmOne
• Understanding of primary care services

What We Offer

Competitive salary, supportive and welcoming team environment, full training and ongoing development opportunities, NHS pension (if applicable), no weekend or evening shifts.

A rewarding role where you can make a real difference to the local community.

How to Apply

Please apply directly through Indeed with your CV. We are unable to accept applications submitted by other methods.

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.

Pay: £25,420.00-£36,620.00 per year

Benefits:

• Private medical insurance

Work Location: In person