Medical Receptionist

Urology Associates of Fredericksburg is seeking a friendly, dependable, and professional Medical Receptionist to join our team. The ideal candidate will have excellent customer service and communication skills, strong attention to detail, and the ability to work efficiently in a busy medical office environment.

Responsibilities:

• Greet and register patients in office
• Collect co-pays and balances at check-in/check-out and post payments
• Schedule appointments and procedures
• Maintain effective and efficient patient flow for the office. Check-in and check-out patients in a timely and organized manner, and answer and manage calls effectively.
• Verify and update patient demographic information including creating and maintaining patient records in EHR system. Scan and upload patient medical records including labs, x-rays, test results and other documents to the correct patient charts. Fax and photocopy patient documents, obtain and send medical records to and from providers, insurance companies and/or pharmacies
• Verify eligibility, benefits and coverage of patients’ insurances
• Obtain patient records and test results prior to scheduled appointment
• Respond to phone calls, messages and emails in a courteous, professional and timely manner
• Follow and maintain best practices front desk standards as defined by practice and perform other related tasks or duties as necessary

Skills:

• Previous experience as a medical receptionist is REQUIRED
• Proficiency in using office software and electronic medical records systems
• Strong communication skills, both verbal and written
• Excellent customer service skills with the ability to handle difficult situations with professionalism and empathy
• Detail-oriented with the ability to multitask and prioritize tasks effectively
• Knowledge of medical terminology and procedures is preferred but not required

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person