Medical Receptionist

Central Gastroenterology Hobart | Hobart CBD

Central Gastroenterology Hobart is seeking an experienced, dedicated and personable Medical Receptionist to join our friendly team in Hobart CBD.

This is a permanent part-time position, 4 days per week, working Monday, Wednesday, Thursday and Friday, with some flexibility to provide additional cover for annual and sick leave. As the first point of contact for our patients, you will play an important role in providing a welcoming, professional patient experience while supporting the smooth and efficient operation of our specialist medical practice.

About the Practice:

Central Gastroenterology Hobart is an established gastroenterology private specialist medical practice. We are a small but busy practice offering a supportive, professional and dynamic working environment.

The successful applicant will work closely with our specialists, practice manager and administration team and will have responsibility across front reception. We are looking for an applicant who is warm, professional, highly organised and confident managing multiple competing priorities. Previous medical reception experience in private practice or a similar healthcare setting is preferable.

About the Role:

Your responsibilities will include:

• Welcoming patients and maintaining a warm, professional and positive reception environment
• Working autonomously, taking initiative and collaboration within a small team
• Managing patient check-in and check-out and verifying patient information
• Scheduling and coordinating appointments using Genie medical software
• Managing telephone and email enquiries with professionalism and empathy
• Providing patients with information regarding appointments and procedures
• Processing patient payments, Medicare and DVA claims and end-of-day banking and reconciliation
• Maintaining accurate, confidential and up-to-date patient records
• Processing referrals and correspondence from GPs, specialists, hospitals and other healthcare providers
• Managing recalls, data entry, scanning, faxing, filing and general correspondence
• Coordinating hospital bookings and theatre lists with several hospital facilities
• Supporting the daily flow and efficient operation of specialist clinics
• Assisting specialists with administrative requirements
• Monitoring office stock levels and ordering supplies
• Maintaining a high standard of confidentiality and compliance with practice policies
• Providing consistent high-quality customer service and contributing to an excellent patient experience
• Undertaking other general administrative duties as required

Desirable Experience:

The following experience will be highly regarded:

• Genie medical software
• Hospital procedural bookings and theatre list management
• Specialist medical practice experience

What We Offer:

This is an excellent opportunity to join a friendly and supportive specialist medical practice where your contribution will be valued.

The successful applicant will receive on-the-job training, opportunities for professional development and the opportunity to expand their responsibilities over time as they develop within the practice.

How to Apply:

If you are an experienced medical receptionist who takes pride in providing excellent patient care and enjoys working in a busy, professional medical environment, we would love to hear from you.

Please submit your resume and a cover letter addressed to the Practice Manager - Central Gastroenterology Hobart through the Seek online portal, outlining your relevant experience and suitability for the role, only shortlisted candidates will be contacted.