Medical Receptionist

About the role

The primary objective of this role is to provide a high quality first point of contact for all GPs and patients. The Medical Receptionist is required to provide a range of administration and support services to all clinicians and patients.

Key responsibilities

• Ensure all patients and clinicians are received in a friendly, prompt, and helpful manner, either face to face or over the phone
• Assess, allocate to triage, or escalate to clinicians if concerned about a patient on arrival, or a phone enquiry
• Take appropriate particulars and provide relevant information on bookings, appointments, doctor selection, allocations and waiting procedures
• Complete patients visit by collecting fees, issue receipts and completing allocations
• Maintain awareness of patient wait times and keep them informed of excessive wait time on or before arrival, their progress in the queue and or offer alternatives where appropriate
• Ensure clinician appointment books are managed as per their requests
• Monitor the environment to ensure the medical clinic is safe and well presented
• Maintain a high level of accuracy when recording and maintaining patient, clinic, and service information

About you

• Relevant experience in reception, office administration or customer service role
• Working with Children's Check
• Intermediate level of computer literacy
• Moderate IT skills including basic computer setup, networking, and medical practice software
• Ability to communicate effectively; convey information, provide direction and instruction, negotiate agreement, and listen
• Easily build rapport and professional credibility
• Build strong working relationships built on trust and respect
• Empathetic and kind
• Responsive, solutions driven, resilient, collaborative, credible, and professional