Medical Receptionist

IMMEDIATE START – Full time Medical Receptionist role + opportunities to grow your skills and knowledge.

Are you a friendly, motivated professional with a passion for patient care and a background in medical reception? We'd love to hear from you!

Northpoint Eye Care is a well established specialist medical practice located in North Lakes, and we have an exciting opportunity for an experienced Medical Receptionist to join our warm, supportive team on a full-time basis.

This is your chance to work in a fast paced, rewarding environment where your contribution truly makes a difference. You'll play a key role at the front desk, providing exceptional service to our patients and supporting our doctors and clinical team with a variety of administrative tasks.

What we're looking for:
We’re seeking someone with previous specialist or medical reception experience, ideally in a senior role, who brings a caring and professional approach to every interaction. This role would also require a commitment to be upskilled in surgical bookings.  You are confident working in a busy, fast-paced medical environment, able to multitask and keep things running smoothly while maintaining a high standard of patient care.

If you’re a great communicator, highly organised, detail oriented, and enjoy working in a supportive, team-focused environment helping others, we’d love to meet you. We're looking for someone who enjoys a collaborative approach to find better ways of doing things, sharing ideas, and making a positive difference.

What's on offer:

·         Weekday shifts (Monday to Friday only – no weekends!)

·         Competitive remuneration

·         Immediate start with full training provided

·         Uniforms supplied after the probation period

·         Opportunities to expand your skills, including clinical support training

·         Ongoing learning and professional development – initially surgical bookings

Key responsibilities:

·         Welcoming and checking in patients

·         Answering phone and email enquiries warmly and efficiently

·         Booking appointments and managing schedules

·         Processing referrals and incoming correspondence

·         Handling billing and Medicare rebates

·         Supporting the smooth running of daily clinics

·         Preparing and distributing specialist correspondence

·         Providing general admin support as needed

·         Managing reception operations including EFTPOS terminals, stationery ordering, and troubleshooting basic IT issues.

·         Surgical bookings support (training provided)

We're looking for someone who has:

·         Minimum of 2 years experience in a specialist (preferably ophthalmology) or medical specialist reception role.

·         Previous experience in a senior reception role with confidence in managing a busy front desk and supporting the day to day running of the practice.

·         Flexibility with start and finish times

·         Familiarity with Health Track, Best Practice VIP software (or similar)

·         Solid computer and typing skills

·         A warm, helpful, and professional demeanour

·         Excellent communication, time management and organisation skills

·         Experience preparing surgical quotes, coordinating surgery bookings (highly desired)

·         A willingness to learn surgery bookings and assist with basic clinical testing (training provided)

·         A team player mindset and a can do attitude

If you're ready to be part of a dynamic, friendly team where you'll be valued and supported, apply now through seek only! Applications close 8th November 2026; however, interviews will be conducted throughout the recruitment process. Only shortlisted applicants will be contacted.

Please submit your resume and a cover letter via Seek only. We're excited to learn more about you!