Medical Receptionist

Medical Receptionist

Responsible to Administration Supervisor / Practice Manager

Job Purpose

To provide a warm, professional and efficient front-of-house service to all patients and visitors at Belfast Skin Clinic. The Receptionist is the first point of contact for everyone entering the facility and plays a key role in creating a positive patient experience from arrival to departure.

Main Duties and Responsibilities

Patient Welcome and Check-In

• Greet all patients and visitors in a friendly, professional manner on arrival
• Check patients in promptly and ensure all visitors are signed in appropriately
• Offer refreshments and ensure patients are comfortable during any wait
• Maintain a welcoming, tidy and presentable reception and waiting area at all times

Patient Flow

• Escort patients to consultation rooms, treatment areas and throughout the clinic building as required
• Coordinate patient movement to support smooth clinic flow and minimise waiting times
• Notify clinical staff promptly of patient arrivals and assist with any patient queries

Payments and Bookings

• Process patient payments accurately, including card and cash transactions
• Issue receipts and log all payments in accordance with clinic procedures
• Reconcile and manage cash in line with clinic financial protocols
• Book and confirm review appointments at the end of consultations or treatments
• Reschedule appointments as required, keeping patients informed throughout
• Process and manage gift voucher requests in line with clinic protocol
• Process product sales in line with clinic policy

Clinical and Team Support

• Assist nurses and clinicians with non-clinical tasks as directed
• Communicate effectively with clinical and administrative colleagues to ensure seamless patient care
• Cover for and support colleagues during periods of absence or high demand
• Participate constructively in team meetings and training as required

General

• Maintain strict confidentiality in relation to all patient and clinic information at all times
• Adhere to all clinic policies, procedures and Health and Safety regulations
• Report any incidents, concerns or maintenance issues to management promptly
• Undertake any other duties reasonably requested by the management team

Essential Criteria

Qualifications

Minimum 5 GCSEs or equivalent, including Maths and English

Experience

Previous experience in a customer-facing role

Experience in a healthcare or clinical reception environment

Skills

Excellent verbal communication and interpersonal skills; basic IT proficiency; accurate cash-handling

Personal Qualities

Friendly, professional and well-presented; reliable and punctual; calm under pressure; team player with a positive attitude.

Pay: £13.86 per hour

Benefits:

• Company pension
• Free flu jabs
• Free parking
• Private medical insurance

Ability to commute/relocate:

• Belfast BT9 5JQ: reliably commute or plan to relocate before starting work (required)

Experience:

• Medical Receptionist: 1 year (required)

Work Location: In person