Medical Receptionist

Overview

Join our dynamic healthcare team as a Medical Receptionist, where your energetic and organized approach will be the first point of contact for patients and visitors. In this vital role, you will manage front desk operations, coordinate appointments, and ensure a smooth flow of daily activities within a busy medical practice. Your positive attitude and attention to detail will help create a welcoming environment that supports excellent patient care and efficient office functioning.

Duties

• Greet patients and visitors warmly, providing exceptional customer service from the moment they arrive
• Schedule, confirm, and reschedule patient appointments in person or over the phone and send out reminder notifications
• Answer incoming calls promptly, directing inquiries to the appropriate staff or department
• Phone and triage management: signpost patients to appropriate services or to our GP assistant for more urgent queries
• Collect and verify patient information, update medical records accurately
• Manage administrative tasks such as filing into the Docman system , input information into medical notes into EMIS and handle prescripton requests
• Coordinate communication between patients, healthcare providers, and external agencies to ensure seamless care delivery
• Patient support: calm or reassure anxious or upset patients while managing strict confidentiality and discrestion regarding medical data

Qualifications

• Proven office experience with a strong background in administrative tasks
• Previous experience working in a healthcare or medical office setting is highly desirable
• Excellent communication skills with a friendly and professional demeanor
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
• Proficiency in EMIS web and Docman 10 but training can be provided
• Ability to handle sensitive information with confidentiality and professionalism

Join us to be part of a vibrant healthcare environment where your proactive approach makes a real difference! We value energetic individuals who thrive on helping others and excel at managing multiple responsibilities with enthusiasm.

Pay: From £12.71 per hour

Benefits:

• On-site parking

Experience:

• General practice: 1 year (preferred)

Work Location: In person