Medical Receptionist

Faith & Grace Community Wellness is seeking a friendly, dependable, and organized Medical Office Receptionist to join our team.

We are a faith-based community wellness practice committed to providing compassionate, personal care in an environment where patients feel welcomed, respected, and valued.

The receptionist is often the first and last person our patients interact with and plays an important role in creating the experience we want every patient to have at Faith & Grace.

This position is primarily based at our Roswell clinic and may include occasional travel to our Artesia clinic.

Responsibilities

Primary responsibilities include:

• Greet patients in a friendly and professional manner
• Answer incoming phone calls and appropriately route messages
• Schedule, confirm, and manage patient appointments
• Check patients in and out
• Collect payments and provide receipts
• Respond to patient calls, texts, and messages
• Maintain accurate demographic and contact information
• Assist patients with completing necessary paperwork
• Maintain an organized and welcoming reception and waiting area
• Communicate scheduling changes and patient needs to the clinical team
• Assist with scanning, uploading, and organizing medical records and documents
• Maintain patient confidentiality and follow HIPAA requirements
• Assist with basic office organization and administrative tasks
• Monitor and maintain office supplies
• Help coordinate patient flow throughout the clinic
• Provide excellent customer service to patients and their families
• Assist with other front-office responsibilities as needed

Travel Requirements

The primary work location is Roswell, NM. This position may occasionally require travel to our Artesia clinic to provide front-office coverage and support.

Applicants must:

• Have reliable transportation
• Hold a valid driver's license
• Be willing to travel between Roswell and Artesia when scheduled
• Be flexible when occasional coverage is needed at another clinic location

Specific travel expectations will be discussed during the interview.

Qualifications

Previous medical office or receptionist experience is preferred but not necessarily required for the right candidate.

Ideal candidates will have:

• Strong customer service and communication skills
• Professional and friendly phone etiquette
• Basic computer skills
• Ability to learn scheduling and electronic medical record systems
• Strong organizational skills and attention to detail
• Ability to multitask in a busy office environment
• Ability to communicate professionally with patients, families, and staff
• Understanding of the importance of patient confidentiality
• Previous healthcare, medical office, or customer service experience is a plus

Who We Are Looking For

We are looking for someone who is more than simply a person to answer the phone.

The right person will be:

• Warm, welcoming, and compassionate
• Dependable and punctual
• Professional in appearance and communication
• Organized and detail-oriented
• Comfortable talking with people from different backgrounds
• Able to remain calm and professional when the office becomes busy
• Willing to take initiative and recognize what needs to be done
• Comfortable working independently as well as part of a small team
• Flexible and willing to help wherever needed
• Interested in becoming a long-term part of our organization
• Supportive of the mission and values of Faith & Grace Community Wellness

Our Mission

Faith & Grace Community Wellness exists to care for the whole person with compassion, integrity, and faith at the center of what we do.

Our Christian faith is an important part of our organization's identity and mission. We strive to demonstrate compassion, kindness, integrity, and respect in every interaction with our patients and with one another.

Schedule

Monday–Thursday: Daytime clinic hours
Friday: Shortened clinic hours

The primary schedule will be in Roswell, with occasional coverage in Artesia as needed.

Specific hours will be discussed during the interview.

Compensation

Compensation is based on experience and qualifications.

We are especially interested in applicants who are looking for a long-term position and want to become an important part of a small, growing healthcare organization.

Faith & Grace Community Wellness is committed to providing compassionate care and maintaining a professional, respectful workplace.

Pay: $16.00 - $20.00 per hour

Expected hours: 36.0 per week

Benefits:

• Paid time off

Application Question(s):

• WIll you be able to realiably commute between Roswell and Artesia clinics for this job?

Work Location: In person