Medical Receptionist

Medical Receptionist / Care Co-Ordinator

Location: The Dawes Family Practice

Pay: £12.71 per hour

Hours

Part-Time, 16 – 20 hours per week.
Shifts will be worked Monday to Friday, with working hours scheduled between 8:00am and 6:30pm. The successful candidate must be flexible and available to work across these times as required by the needs of the Practice.

About the Role

The Dawes Family Practice is seeking a professional, organised, and patient-focused Medical Receptionist / Care Co-Ordinator to join our friendly team.

This is an excellent opportunity for an individual with strong administrative and customer service skills to play a key role in supporting the delivery of high-quality patient care. The successful candidate will be responsible for providing an efficient reception service, coordinating patient care where required, and supporting the day-to-day running of the Practice.

Key Responsibilities

• Welcoming patients in a professional and friendly manner.
• Managing appointments, bookings, cancellations, and patient enquiries.
• Answering telephone calls and directing queries appropriately.
• Maintaining accurate patient records and updating information as required.
• Supporting clinicians and colleagues to ensure patients receive timely care and support.
• Processing correspondence, filing, scanning, and general administrative duties.
• Managing incoming and outgoing documents using Practice systems.
• Ensuring the reception area remains welcoming, organised, and professional at all times.
• Working in accordance with Practice policies, confidentiality requirements, and data protection legislation.

Essential Requirements

• Previous administrative or office-based experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise a varied workload.
• Ability to work effectively under pressure in a busy environment.
• High level of accuracy and attention to detail.
• Professional, reliable, and committed to delivering excellent patient service.
• Good IT skills, including experience with Microsoft Office applications.

Desirable Requirements

• Previous experience working as a Medical Receptionist within a GP Practice or healthcare setting.
• Experience using EMIS, Docman, and Accurx.
• Understanding of NHS primary care services.

Training will be provided for the right candidate.

Benefits

• NHS Pension Scheme
• Supportive and friendly working environment
• Training and development opportunities

Experience

Preferred:

• Minimum of 2 years' experience as a Medical Receptionist or within a healthcare administration role.

Equal Opportunities

The Dawes Family Practice is committed to promoting equality, diversity, and inclusion and welcomes applications from all suitably qualified candidates.

How to Apply

To apply for this role, please submit your CV and a covering letter outlining your relevant experience and suitability for the position.

Application Closing Date: Friday 20th November 2026

Interviews: Suitable candidates may be contacted and interviewed before the closing date. The Practice reserves the right to close this vacancy early should a sufficient number of applications be received.

Pay: From £12.71 per hour

Expected hours: 16.0 – 20.0 per week

Work Location: In person