Medical Receptionist

At Manhattan Vision Associates, we are dedicated to providing premier, full-scope eye care in a modern, state-of-the-art environment. Located in Midtown Manhattan, our high-end optometric practice provides comprehensive vision exams, specialty contact lens care, and advanced ocular health management. We pride ourselves on delivering exceptional, white-glove service to every patient who walks through our doors.

We are seeking a warm, polished, highly organized, and reliable Medical Receptionist to join our dedicated patient care team!

Job Overview:

As our Medical Receptionist, you are the face and voice of Manhattan Vision Associates. You will play a vital role in creating a welcoming, seamless, and efficient experience for our patients from the moment they contact our office. This position requires exceptional customer service skills, clear communication, strong attention to detail, and the ability to multitask gracefully in a busy NYC medical environment.

Key Responsibilities:

• Patient Greeting & Check-In/Check-Out: Warmly welcome patients upon arrival, process intake paperwork, verify demographic details, collect copays/balances, ensure correct codes at check out and schedule follow-up appointments.
• Phone & Appointment Management: Answer incoming multi-line phone calls, respond to patient inquiries, and efficiently schedule eye exams and follow-up visits using our practice management software.
• Insurance Verification & Prior Authorization: Verify medical and vision insurance benefits (e.g., VSP, EyeMed, Medicare, major commercial plans) prior to patient arrivals and communicate coverage clearly to patients.
• Patient Communication: Confirm upcoming appointments, send recall reminders, and answer patient questions regarding office policies, services, and appointment preparation.
• Medical Records & EHR Management: Maintain accurate electronic health records (EHR), scan documents, route clinical messages to doctors and technicians, and manage medical records requests.
• Front Desk Operations: Keep the reception area clean, organized, and inviting. Coordinate patient flow between the front desk, pre-testing area, and optical dispensary.

Qualifications & Skills:

• Experience: 1+ years of experience as a Medical Receptionist, Patient Care Coordinator, or Front Desk Specialist in an optometry, ophthalmology, or medical practice preferred.
• Communication: Exceptional verbal and written communication skills with a polished, patient-first approach suitable for a high-end Manhattan practice.
• Insurance Familiarity: Knowledge of vision plans (VSP, EyeMed, etc.) and major commercial medical insurance verification procedures is a strong plus.
• Tech-Savvy: Proficiency with Electronic Health Records (EHR) systems (e.g., ALE, Eyefinity, Officemate) and multi-line phone systems.
• Multitasking & Detail-Oriented: Ability to manage patient check-ins and check-outs, phone calls, and administrative tasks simultaneously while maintaining high accuracy and composure.
• Professionalism: Strong problem-solving skills, punctuality, and a collaborative team attitude.

Benefits:

• Competitive hourly rate commensurate with experience
• Health, Dental, and Vision coverage options
• NYC Commuter Benefits Program
• Paid Time Off (PTO) and Paid Holidays
• 401(k) retirement plan with company match
• Generous employee and family discounts on eyewear, lenses, and eye care services
• Supportive, team-oriented work culture

Schedule:

• 8 Hour Shift
• Monday to Friday

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 37.5 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Family leave
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid jury duty
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance
• Wellness program

Experience:

• Medical receptionist: 1 year (Required)

Ability to Commute:

• New York, NY 10022 (Required)

Work Location: In person