Medical Receptionist

Position Summary

New Perspective Psychiatry and Counseling is seeking a professional, organized, compassionate, and dependable Medical Receptionist / Administrative Assistant to support the daily operations of our outpatient mental health practice. The ideal candidate will provide excellent customer service to patients and assist providers with administrative and clinical support tasks to ensure efficient office operations.

This role requires strong communication skills, attention to detail, the ability to multitask in a fast-paced environment, and the ability to handle confidential patient information with discretion and professionalism. Experience in a medical or behavioral health setting is preferred.

Front Desk and Patient Services

· Greet patients warmly and professionally upon arrival.

· Register new patients and update existing patient demographic, insurance, and contact information.

· Ensure required intake paperwork, consent forms, and other documentation are completed and maintained.

· Check patients in and out for appointments and assist with routine patient inquiries.

· Maintain a welcoming, organized, and professional reception area.

Scheduling and Office Coordination

· Schedule, confirm, reschedule, and cancel patient appointments.

· Manage provider schedules and assist with appointment coordination.

· Answer incoming telephone calls, respond to patient questions within the scope of the position, and route calls or messages appropriately.

· Monitor voicemail, email, and electronic communications and ensure timely follow-up.

· Communicate appointment reminders, scheduling changes, and other administrative information to patients.

· Maintain accurate electronic health record (EHR) documentation related to scheduling and administrative activities.

Administrative and Provider Support

· Assist providers with administrative tasks to support patient care and daily practice operations.

· Submit and track medication prior authorizations through insurance portals and other required systems.

· Contact pharmacies regarding prescription status, refill requests, medication availability, and prescription-related administrative issues.

· Communicate with insurance companies regarding coverage, eligibility, authorizations, and other administrative matters.

· Assist with obtaining and organizing patient records, laboratory results, referrals, and other clinical documentation.

· Prepare forms, letters, and other administrative documents as requested by providers.

· Monitor pending administrative requests and follow up to help ensure timely completion.

· Assist with maintaining accurate and organized electronic patient charts.

· Perform other administrative duties as needed to support the practice.

Office Operations and Compliance

· Maintain patient confidentiality and comply with HIPAA privacy and security requirements.

· Follow procedures for handling protected health information and patient communications.

· Maintain organized electronic and paper records, as applicable.

· Assist with general office management, including supply monitoring and maintaining an orderly work environment.

· Demonstrate professionalism, reliability, discretion, and sound judgment when interacting with patients, providers, pharmacies, and insurance representatives.

· Escalate clinical questions, urgent patient concerns, and medication-related decisions to the appropriate licensed provider.

Qualifications and Skills

· High school diploma or equivalent required; additional administrative or medical office training preferred.

· Previous experience in a medical office, healthcare setting, or administrative support role.

· Experience with electronic health records and appointment scheduling systems.

· Familiarity with insurance verification, medication prior authorizations, and pharmacy communications.

· Strong verbal and written communication skills.

· Excellent organizational skills and attention to detail.

· Proficiency with computers, email, Microsoft Office, and web-based systems.

· Strong interpersonal skills and a compassionate, patient-centered approach.

Preferred Characteristics

The ideal candidate is personable, proactive, detail-oriented, and comfortable interacting with patients who may be experiencing anxiety, depression, or other mental health concerns. They should demonstrate patience, empathy, discretion, and the ability to remain calm and professional when managing a busy front desk or addressing challenging situations.

The successful candidate will take initiative, anticipate administrative needs, communicate effectively with the clinical team, and help ensure that patients receive a positive and supportive experience from their first point of contact with the practice.

Work Environment

This position is based in an outpatient psychiatric and counseling practice and involves regular interaction with patients, healthcare providers, pharmacies, insurance representatives, and other administrative contacts. The role requires frequent telephone and computer use, attention to detail, and the ability to manage multiple responsibilities throughout the workday.

Pay: $22.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Work Location: In person