Medical Receptionist

Medical Receptionist / Front Office Specialist (eClinicalWorks Experience Preferred)

Location: Casper, WY | Job Type: Full-time

Pay: $17.00 – $21.00 per hour (commensurate with experience)

About Us

We are an established, patient-focused family practice committed to high-quality personalized care and efficient clinic operations. By leveraging modern healthcare technology—including eClinicalWorks, modern Revenue Cycle Management (RCM) integrations, automated AI call triage, and self-service check-in kiosks—we minimize repetitive desk work so our front office team can focus on delivering exceptional, hands-on patient experiences.

Job Summary

We are seeking a reliable, tech-savvy Medical Receptionist / Front Office Specialist. In this role, you will manage patient check-in/check-out workflows, assist patients utilizing our self-service check-in kiosks, maintain accurate electronic health records (EHR) in eClinicalWorks (eCW), and support front-end revenue cycle processes. Because our AI phone assistant handles initial call filtering and kiosks streamline routine arrival verification, your daily focus will center on direct in-clinic patient service, kiosk oversight, scheduling management, and billing accuracy.

Key Responsibilities

* Patient Check-In & Kiosk Management: Warmly welcome patients, assist patients with self-service check-in kiosk operation, resolve intake discrepancies, and complete check-in procedures in eClinicalWorks.

* Front-End RCM & Collections: Collect copays, coinsurance, and outstanding balances at check-in or via kiosk payment prompts; verify insurance cards and post payments into eCW accurately.

* Scheduling & Calendar Management: Oversee practice schedules, resolve scheduling conflicts, and manage complex appointments routed or flagged by our AI phone system.

* AI Phone Triage & Escalation: Monitor phone system logs, handle escalated or complex call transfers, and follow up on patient inquiries requiring staff intervention.

* Insurance Verification & Prior Authorization: Verify active coverage and support eligibility clearance prior to patient visits.

* Patient Portal & Digital Tools: Assist patients with portal enrollment, check-in kiosk registration, message routing, and appointment reminders within eClinicalWorks.

Qualifications & Skills

* EHR Experience: Prior experience with eClinicalWorks (eCW) is strongly preferred.

* Medical Office Background: 1+ years in a primary care or family practice setting preferred.

* RCM Knowledge: Familiarity with basic billing, copay collection, and insurance eligibility processes.

* Tech Adaptability: Comfort working alongside modern practice software, automated phone solutions, self-service check-in kiosks, and digital intake tools.

* Communication: Outstanding interpersonal skills and strong attention to detail.

Benefits

* Paid Time Off (PTO) & Paid Holidays

* 401(k) retirement plan

* Consistent weekday schedule (No nights or major holiday shifts)

Pay: $17.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person