Medical Receptionist

Job Summary
We are seeking a highly organized and detail-oriented Medical Receptionist to join our healthcare team. The ideal candidate will provide exceptional front desk support, manage patient interactions, and ensure smooth administrative operations within a busy medical practice. This role requires proficiency in electronic health record (EHR) systems, excellent communication, skills, experience with sales, and experience in the medical spa setting in to deliver outstanding patient service.

Responsibilities

• Welcome clients and create a warm, professional first impression.
• Answer calls, texts, emails, and social media inquiries.
• Schedule appointments, manage provider calendars, and coordinate follow-ups.
• Assist with check-in, paperwork, checkout, payments, and financing applications.
• Explain services, products, packages, promotions, and rewards programs using practice-approved information.
• Recommend consultations and direct clinical questions to the provider.
• Follow up on inquiries, treatment quotes, and appointment reminders.
• Maintain an organized reception area and attractive retail displays.
• Protect client confidentiality and maintain accurate records.

Marketing & Social Media

• Help create and schedule social media posts, stories, reels, and promotional content.
• Capture photos and videos with appropriate client consent and provider approval.
• Assist with email campaigns, text promotions, and seasonal specials.
• Help plan and promote events, model calls, and product launches.
• Create promotional materials using Canva or similar tools.
• Support review requests, community outreach, and relationships with local businesses.
• Keep marketing content consistent with the practice’s brand and approved messaging.
• Answer calls, texts, emails, and social media inquiries.
• Schedule appointments, manage provider calendars, and coordinate follow-ups.
• Assist with check-in, paperwork, checkout, payments, and financing applications.
• Explain services, products, packages, promotions, and rewards programs using practice-approved information.
• Recommend consultations and direct clinical questions to the provider.
• Follow up on inquiries, treatment quotes, and appointment reminders.
• Maintain an organized reception area and attractive retail displays.
• Protect client confidentiality and maintain accurate records.

Requirements

• Previous experience working in a medical spa is required.
• Working knowledge of common aesthetic treatments, spa procedures, and professional skincare products.
• Strong customer service, communication, and organizational skills.
• Experience with social media content creation and marketing.
• Comfortable discussing pricing, packages, and products.
• Attention to detail and the ability to manage multiple priorities.
• Dependable, professional, and comfortable taking initiative.
• Able to work in a fast paced environment
• Experience with Vagaro, Canva, email marketing, and client rewards programs is a plus.Schedule & Benefits

This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing quality patient care through efficient administrative support.

Job Type: Part-time

Pay: $20.00 - $24.00 per hour

Application Question(s):

• Do you have experience with aesthetic services and patient consultation?
• Do you have experience with patient sales ?

Experience:

• Medical Spa: 3 years (Preferred)
• Medical receptionist: 3 years (Preferred)

Work Location: In person