Medical Receptionist / Front Desk

Do you have a passion for helping others and enjoy being the welcoming face of a professional medical office? FYZICAL Therapy & Balance Centers, a leading physical therapy and wellness company, has an immediate opening for a dedicated Medical Front Office Receptionist to join our team at one of our premier locations in the Monroe area. This role is a perfect fit if you thrive in a fast-paced environment and want to make a real difference in patients' lives!

As the first and last person our patients see when they enter and leave one of our cutting-edge facilities, your role is central to creating a positive, supportive experience. You'll join a high-performing team dedicated to helping our patients get back to the lives they love. We are committed to changing the physical therapy industry by providing innovative, non-traditional, and individualized treatment plans.

Why Join the FYZICAL Family?

We are not your traditional physical therapy clinic. As part of the FYZICAL family, you will:

• Accelerate your career growth with a company that is experiencing substantial, innovative growth.
• Work with an ownership team and clinical staff fully invested in your success.
• Enjoy the easy flow of a supportive, collaborative team that succeeds together.
• Access unparalleled continuing education and advancement opportunities.
• Utilize state-of-the-art technology in our cutting-edge facility.

If you're ready to join a team that offers competitive compensation, excellent benefits, and is unmatched in the PT space, apply for our Medical Front Office Receptionist opening today!

Responsibilities

As our Medical Front Office Receptionist (which we internally refer to as our Client Care Specialist), you are essential to the daily operations of the clinic. Your primary responsibilities include:

• Patient Experience:
  • Greet and warmly welcome patients, ensuring a great first and lasting impression.
• Scheduling & Communication:
  • Confirm and manage all patient scheduling, appointments, reminders, and cancellations (via phone, e-mail, etc.).
  • Manage the front office, including answering phones, checking office mail and email, and acting as a go-between for patients, clinical staff, and referring physicians.
  • Fax reports to physicians and meticulously log all incoming and outgoing reports.
  • Communicate proactively with management and clinicians regarding scheduling and patient arrivals.
• Financial & Insurance Management:
  • Review treatment plan fees and payment options with patients.
  • Collect and accurately manage all payments.
  • File patient insurance claims and proactively follow up on outstanding claims.
  • Maintain up-to-date knowledge of various insurance plans and networks.
• Administrative Tasks: Utilize PROMPT for all patient scheduling and record keeping.

Skills & Qualifications

The ideal candidate for this role will embody a positive attitude and possess the organizational skills necessary to manage a busy front office.

Required:

• High school diploma or equivalent.
• Valid driver's license and reliable transportation to work.
• Demonstrated experience in a front-office, administrative, or customer service role, preferably in a medical or healthcare setting.

Desired Attributes:

• An empathetic and patient demeanor toward people who are in pain or experiencing mobility issues.
• A great communicator—both written and verbal—who can handle sensitive information with professionalism.
• Exceptional multitasking and organizational skills with a strong, detail-oriented focus on accuracy.
• A positive attitude, strong work ethic, and uncompromising integrity.