Medical Receptionist - General Practice

About Myhealth

At MyHealth, we offer the best of both worlds: the strength and resources of a large organisation, paired with the warmth and community spirit of a locally owned practice. With over 100 practices across Queensland, New South Wales, and Victoria, we have built a expansive, well-connected network of healthcare professionals — one that delivers the advantages of a large group without losing the close-knit culture that defines us.

About the role

We’re seeking a warm, professional, and highly organised Medical Receptionist to join our busy Myhealth general practice in Hurstville.

As the first point of contact for our patients, you’ll play an important role in creating a welcoming experience while keeping the practice running smoothly. This is a great opportunity for someone who enjoys a fast-paced environment, connecting with people, and being part of a busy general practice team.

Reports to: Practice Manager

Day in the Life:

• Greeting patients and efficiently managing patient check-ins and registration
• Overseeing and maintaining diary scheduling in collaboration with the Clinical Team (including waitlist management, booking in new clients and rescheduling appointments)
• Answering patient queries via phone and email
• Organising and maintaining patient records, ensuring confidentiality
• Handling various ad-hoc reception tasks to support the smooth running of the practice
• In collaboration with the reception team ensure that the all task on the daily checklist are completed and take responsibility for the accurate completion of task assigned by the practice manager
• Adhere to policies and procedures regarding clinical results and patient recalls
• Able to triage patients requiring urgent care and deal with emergencies in accordance to set procedures
• Maintains strict compliance with confidentiality policy
• Perform other tasks and duties as provided by Practice Manager and Practice Principal

What we're looking for:

• Minimum of 1-2 years of reception experience (medical preferred)
• Best Practice experience (desirable)
• Tuesday and Wednesday availability
• Exceptional verbal and written communication skills
• Proficiency in Medicare, DVA, Work Cover, HICAPS, and Private Health Insurance billings preferred
• Strong multitasking abilities and effective prioritisation of workflow
• A positive, can-do attitude and a drive to make a meaningful impact on our patients and practice

What you'll get from us:

• Discounted Private Health Insurance
• Access to Fitness Passport Novated leasing options and exclusive discounts with our Corporate Partners
• Ongoing training and development
• A supportive and collaborative team environment

I’m excited to join! What’s the best way to apply?

Please submit your Resume and Cover Letter along with your application, outlining why you think you'd be the best fit!

Work, Joy, Balance

We're a values led organisation and believe that growth happens when we challenge ourselves to continuously improve and reach our goals. We value teamwork and respect and embrace all levels of experience. All this brings about joy and fulfilment in what we do. At Myhealth we believe in doing work that brings you joy and satisfaction while ensuring a balance.

EEO Statement

At Myhealth, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a work community that reflects the wider community that we serve. We welcome applications from Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

Please note that at this time, we are unable to consider candidates who require visa sponsorship for employment.

Pay: From $27.07 per hour

Experience:

• Medical receptionist: 1 year (Preferred)

Language:

• alternate languages (Preferred)

Licence/Certification:

• CPR Certification (Preferred)

Work Location: In person