Medical Receptionist (Office-based)

Why Join Us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.

We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.

Job Responsibilities:

• Patient Communication: Effectively communicate with patients via phone, email, and virtual platforms. Schedule appointments, handle inquiries, and provide necessary information to patients in a courteous and empathetic manner.
• Appointment Management: Coordinate and manage patient appointments, ensuring accurate scheduling and efficient utilization of clinic resources.
• Data Entry: Maintain accurate and up-to-date patient records and appointment schedules in the clinic's practice management software.
• Documentation: Prepare and process necessary medical forms, insurance claims, and other documentation to support the clinic's operations and compliance requirements.
• Billing and Payments: Assist patients with billing inquiries, process payments, and work closely with the billing department to ensure accurate financial transactions.
• Telehealth Support: Facilitate virtual appointments by assisting patients with technical setup, troubleshooting, and ensuring a smooth telehealth experience.
• Collaboration: Collaborate with the clinic's medical and administrative teams to ensure seamless patient care, accurate information flow, and efficient operations.
• Maintain Confidentiality: Adhere to strict patient privacy regulations (APP or HIPAA) and maintain the confidentiality of patient information.

Job Qualifications:

• Degree in medical or office administration a plus
• 2+ years’ experience in a reception, administration, clerical, or similar role
• Experience with Medical Practices Software such as Best Practice, Pracsoft, Practice Hub or similar
• Experience with Medical Accounting and Clinical Software such as Mediflex or similar
• Competency with MS Office Suite Skills
• Excellent spoken and written English language skills
• Outstanding communication and customer service skills
• The ability to identify and deal with issues pro-actively
• Attention to detail, efficiency, and reliability

Standard Job Benefits:

• HMO on Day 1
• Paid Time-Off
• Quarterly Sick-Leave Conversion
• Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG)
• Day Shift
• Equipment provided

Standard Job Highlights:

• Work-life balance
• Career growth and development opportunities
• Stable organization and industry leader
• Collaborative and fruitful company culture