Medical Receptionist/Administrator

About the role

Thornton Medical Centre is seeking a dedicated Medical Receptionist/Administrator to join our team on a part-time basis. Based in Thornton, NSW 2322, this role is fundamental to the smooth operation of our medical practice. As the first point of contact for our patients, you will be responsible for creating a welcoming environment whilst managing administrative functions that keep our practice running efficiently. This position offers the perfect opportunity to work in a healthcare setting where your organisational skills and patient-focused approach will make a real difference to both our patients and clinical staff.

Key responsibilities

• Greeting patients upon arrival and managing administration tasks at the reception desk in a professional and courteous manner
• Scheduling and confirming patient appointments using practice management software
• Processing patient registrations and updating medical records with accurate and current information
• Handling telephone enquiries and directing calls to appropriate staff members
• Managing patient billing, processing payments and handling insurance documentation
• Maintaining confidentiality and adhering to privacy regulations and health information standards
• Performing general administrative duties including filing, photocopying and data entry
• Assisting clinical staff with administration tasks as required
• Maintaining a clean and organised reception area and practice environment
• Supporting the practice with reception coverage during peak periods and staff absences

What we're looking for

• Previous experience working in a medical or healthcare reception environment, or in a similar administrative role
• Strong organisational and time management skills with the ability to prioritise multiple tasks effectively
• Excellent communication skills, both written and verbal, with a professional and empathetic approach to patient interactions
• Proficiency with practice management software (Best Practice preferred) and general computer skills including Microsoft Office applications
• A keen eye for detail and accuracy when handling patient records and administrative documentation
• The ability to work independently and as part of a team in a fast-paced healthcare environment
• A commitment to maintaining confidentiality and understanding of health information privacy compliance
• Customer service orientation with a genuine interest in supporting patient wellbeing
• Flexibility and adaptability to meet the varying demands of a medical practice
• Current knowledge of medical terminology is advantageous

About us

Thornton Medical Centre is a trusted healthcare provider serving the local Thornton community. Our mission is to deliver compassionate, high-quality medical care to our patients. We are committed to creating a welcoming and professional healthcare environment where patients receive comprehensive medical services from experienced and caring healthcare professionals. Our practice values integrity, patient-centred care, and teamwork, and we strive to be a pillar of health and wellness in our community. Thornton Medical Centre is dedicated to fostering a positive workplace culture where staff feel valued and supported in delivering excellent patient care.

Apply now

If you are interested in joining our team and believe you have the skills and experience we are looking for, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and your interest in this position. Apply now to become part of the Thornton Medical Centre team.