Medical Receptionist/Administrator

Job summary

The Ivy Medical Group are looking for a part time receptionist(s) to join the team to provide a high level of Reception and administrative services to patients, doctors, nurses and other members of the practice team, ensuring all processes are carried out to practice standard and policy. Our practice is a friendly, interesting and rewarding place to work giving a high level of care to our patients.

Shifts required are - 25.5 hours per week.

Monday 0745-1830 (1 hr unpaid lunch) 9.45 hours

Thursday 1230-1830. 6 hours

Friday 0745-1830 (1 hr unpaid lunch) 9.45 hours

Other shifts may be available for the right candidate; however, please note that Monday and Friday working are essential requirements of this role.

Benefits include, paid annual leave and bank holidays, access to join the NHS pension scheme, Blue Light card membership for many retail discounts, on site parking.

Main duties of the job

To carry out admin duties as per practice procedure but to also use own initiative to ensure processes are smooth running and effective in the following areas:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions/pathology requests to patient and checking names and address.
• Be able to cover all reception positions as necessary
• Action requests for patient medication via telephone systems, tasks and emails.
• Request, update and complete query messages on system logs.
• Record, update and complete patient tasks within clinical system by liaising with the relevant persons for information.
• Sort all incoming patient-related mail.
• Scan patient-related documents into the clinical system
• Send information to patients via AccuRx text messages
• Check and process new patient registrations.
• Manage practice emails.
• Liaise with teams for network/IT/phone support
• Pulling/filing paper notes for surgeries and updating as necessary.
• Take action as directed by other team members

Overview of your organisation

The Ivy Medical Group has 6500 registered patients. We are located in the village of Burton Joyce and form an important part of the community. We are a friendly, supportive and hard working team who are passionate about patient care.

Why Join Us?

At Ivy Medical Group, we are committed to providing high-quality care and support to our patients.

If you're passionate about patient care, enjoy problem-solving, and want to be part of a forward-thinking healthcare team, we would love to hear from you!

GENERAL RESPONSIBILITIES FOR ALL STAFF

The post-holder is expected to:

• Adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies.
• To work in accordance of written protocols.
• Attend mandatory training as identified by the practice.
• Provide information for a DBS check, and inform the practice of any incident that may change the DBS status

Job Types: Part-time, Permanent

Pay: From £12.71 per hour

Benefits:

• Free parking
• On-site parking

Experience:

• Customer service: 3 years (required)

Work Location: In person