Medical Receptionist/Assistant

A fast-paced medical practice is searching for an experienced medical receptionist that is dependable, motivated, organized, and compassionate. Primary job responsibilities include, but not limited to medical receptionist duties such as interfacing with patients both in person and via phone, assisting with the patient check in and check out process, insurance verification, EHR documentation, scheduling appointments, obtaining prior authorizations for procedures and assisting with patient care. Office hours are Monday through Friday 8:00 - 5:00. No weekends or holidays are required. Prefer a minimum of 5 years of experience as a medical receptionist.

Pay & Benefits: Commensurate with experience. Expected 40 hours per week with overtime opportunities. In addition to salary, the benefit package includes paid major holidays, two weeks vacation per year, and retirement benefits upon qualification.

Job Responsibilities

• Greets and communicates with patients and office visitors in a professional and friendly manner.
• Answers phone calls and phone messages from patients. Directly handle patient queries such as scheduling/rescheduling appointments, non-clinical patient questions, and record and distributes accurate messages.
• Schedules patient appointments and mailing out new patient paperwork prior to appointment.
• Scans pertinent patient information into EMR including patient paperwork/authorizations, clinical records, insurance cards, etc.
• Collects patient payments in person and via phone.
• Enter patient demographic and insurance information into the EHR accurately and efficiently.
• Verify insurance prior to appointment and as needed.
• Identifies and resolves minor patient billing complaints as directed by the billing coordinator.
• Obtains patient paperwork such as authorization for medical records release (HIPAA compliance).
• Processes and sends medical records as requested by patients and other sources.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures and reports and suggests changes for more efficient and effective operations.
• Works with LAR Staff in a positive and proactive way to ensure the best patient experience.
• Assists with processing patient paperwork needed for pharmaceutical patient assistance programs, work excuses, etc.
• Other duties, as assigned.

Job Type: Full-time

Pay: From $30,000.00 per year

Work Location: In person