Medical Representative

Key Responsibilities

1. Lead Generation & Nurturing

• Identify and develop potential international customers through various sources.
• Nurture existing leads through email, calls, WhatsApp and other professional communication channels.
• Understand customer requirements and maintain regular follow-ups.
• Build a strong and active international sales pipeline.

2. Customer Communication

• Communicate professionally with international customers and prospects.
• Respond promptly to customer enquiries and product-related requirements.
• Understand customer needs and coordinate internally for appropriate solutions.
• Maintain professional and long-term relationships with prospects.

3. Lead Qualification

• Qualify leads based on customer requirement, product interest, potential volume, market and business opportunity.
• Identify genuine business opportunities from the available lead database.
• Maintain accurate lead status and follow-up records.
• Ensure timely movement of leads through different stages of the sales funnel.

4. Sales Conversion & Follow-up

• Conduct regular follow-ups with prospects to move opportunities towards business closure.
• Share product information, company presentations, quotations and other relevant information as required.
• Coordinate with the International Sales team for samples, quotations, technical information and commercial discussions.
• Follow up on samples and enquiries until the next stage of conversion.

5. International Market Support

• Support the International Sales team in developing customers across USA, Europe, Middle East, Africa, Asia and other international markets.
• Research potential pharmaceutical manufacturers, distributors and customers.
• Maintain customer and market information in the CRM.
• Monitor customer responses and identify opportunities for further engagement.

6. CRM & MIS

• Maintain accurate records of leads, calls, emails, follow-ups and customer interactions.
• Update CRM/Zoho regularly.
• Prepare daily/weekly lead-nurturing MIS and follow-up reports.
• Track lead conversion and identify reasons for lost or inactive leads.

7. Internal Coordination

• Coordinate with Sales, Technical, Customer Care, Export Documentation and other internal teams.
• Ensure timely communication of customer requirements to the concerned team.
• Support the sales team in converting qualified leads into active business opportunities.

Required Skills

Must-Have Skills

• Excellent verbal and written communication skills
• Strong convincing and selling ability
• Good customer handling skills
• Strong follow-up and lead-nurturing skills
• Positive and confident personality
• Good negotiation and objection-handling skills
• Ability to communicate professionally with international customers
• Good MS Excel and MS Office knowledge
• Ability to work with CRM/Zoho or similar systems

Preferred Skills

• International sales / export sales exposure
• Pharma/API/Excipients industry knowledge
• Experience with B2B customers
• Experience handling international leads
• Knowledge of email communication and professional business drafting
• Exposure to USA / Europe / Middle East / Africa / Asia markets