Medical scheduler and client intake coordination

Overview

Join our dynamic healthcare team as a Medical Scheduler and Client Intake Coordinator, where your energy and organizational skills will directly impact patient experiences and clinic efficiency. In this vital role, you will manage appointment scheduling, coordinate new patient intake processes, and ensure seamless communication between patients and healthcare providers. Your proactive approach will help create a welcoming environment, streamline administrative workflows, and uphold the highest standards of confidentiality and accuracy. This paid position offers an exciting opportunity to develop your expertise in medical administrative support within a fast-paced, patient-centered setting.

Duties

• Schedule patient appointments efficiently across multiple EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, and others to optimize clinic flow.
• Coordinate new patient intake by collecting and verifying personal information, insurance details, and medical history while ensuring compliance with HIPAA and clinical confidentiality policies.
• Review medical documentation for completeness and accuracy, including care plans, insurance verification records, and referral information.
• Manage incoming calls with professional phone etiquette, providing excellent customer service while addressing appointment requests, rescheduling needs, or general inquiries.
• Assist with insurance processing tasks such as verification of coverage for Medicare or other health plans using knowledge of CPT coding (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and billing procedures.
• Maintain accurate medical records and ensure proper filing within EMR/EHR systems like Dentrix or Eaglesoft when applicable.
• Support office management duties including filing, data entry with 10-key typing skills, multi-line phone system operation, and general clerical tasks to keep the front desk running smoothly.

Requirements

• Proven experience in medical scheduling or clinic administrative support within a healthcare environment.
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is highly preferred.
• Strong understanding of health insurance processes including verification for Medicare and private insurers.
• Knowledge of medical terminology, CPT coding, ICD coding (ICD-9/10), and documentation review procedures.
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) for documentation and communication purposes.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Exceptional customer service skills with the ability to handle phone communication professionally and maintain a welcoming demeanor at the front desk.
• Ability to maintain confidentiality in accordance with HIPAA regulations while managing sensitive patient information.
• Strong organizational skills with attention to detail for accurate record keeping and appointment coordination.
• Previous experience working in dental or medical clinics is advantageous; familiarity with dental terminology or dental office management software like Dentrix or Eaglesoft is a bonus.

Embark on a rewarding career path that combines administrative excellence with compassionate patient care! We’re committed to supporting your growth through comprehensive training opportunities and fostering a collaborative work environment dedicated to health information management excellence.

Pay: $24.48 - $29.48 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Work Location: Remote