Medical Scheduler

Job Summary

We are seeking a proactive and detail-oriented Medical Scheduler to join our dynamic healthcare team. In this vital role, you will coordinate patient appointments, manage scheduling workflows, and ensure seamless communication between patients, providers, and administrative staff. Your expertise will help optimize clinic operations, improve patient experiences, and uphold the highest standards of clinical confidentiality and health information management. If you thrive in a fast-paced environment and possess strong organizational skills, this is an exciting opportunity to contribute to exceptional healthcare delivery.

Duties

• Schedule patient appointments efficiently across multiple EMR (Electronic Medical Records) systems such as Athenahealth, ensuring accuracy and adherence to provider availability.
• Confirm patient details, verify insurance coverage, and communicate appointment instructions clearly via phone or electronic messaging platforms.
• Review medical documentation for completeness and accuracy, including care plans, clinical notes, and billing information.
• Maintain up-to-date knowledge of HIPAA regulations and ensure all scheduling activities comply with confidentiality policies.
• Coordinate with medical staff to reschedule or adjust appointments as needed based on provider availability or patient needs.
• Assist with by collecting payments and following up on outstanding collections.
• Manage electronic health records (EHR) systems like Athenahealth with precision, ensuring all patient information is current and correctly documented.

Requirements

• Proven experience in medical scheduling within a clinical or healthcare setting, preferably in a busy outpatient clinic or dental practice.
• Strong computer skills with proficiency in EMR/EHR systems such as Athenahealth.
• Knowledge of medical terminology, CPT coding (Current Procedural Terminology), ICD-9/10 coding standards, and health insurance processes including Medicare.
• Excellent phone etiquette and customer service skills to handle patient inquiries professionally and courteously.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Familiarity with medical billing procedures, documentation review, and health information management practices.
• Ability to multitask efficiently while maintaining attention to detail in a fast-paced environment.
• Strong organizational skills with experience in clerical tasks such as filing, data entry (10 key typing), and managing medical records.
• Knowledge of clinical confidentiality policies aligned with HIPAA standards to protect sensitive patient information.
• Prior office experience in a healthcare setting is preferred; dental clinic experience is a plus.

Join our team as a Medical Scheduler where your organizational talents will directly impact the quality of patient care! We are committed to supporting your professional growth while fostering a positive work environment dedicated to excellence in healthcare services.

Pay: From $21.00 per hour

Work Location: In person