Medical Social Worker

About the role

The Medical Social Worker (MSW) is a trained professional responsible for delivering psychosocial care, complex case management, and clinical interventions to residents and families within a nursing home setting. The MSW leads care planning for residents with significant psychosocial, medical, or family dynamics. He/she is also responsible for ensuring service delivery aligns with national frameworks, organizational policies, and professional ethics.

Key responsibilities

• Lead case management and psychosocial assessment of residents and families, particularly in complex, high-risk, or high-profile cases (e.g., elder abuse, suicidality, MSF referrals, family breakdown)
• Apply systemic Biopsychosocial-Spiritual (BPSS) frameworks to identify intervention needs
• Formulate psychosocial care plans with interdisciplinary teams
• Prepare social reports, ensuring clinical quality and documentation standards are met
• Conduct grief support, family mediation, and mental health interventions when appropriate
• Collaborate in case conferences/discussion with other agencies
• Support the admission process of residents assigned by AIC for all ECON Medicare Centres and Nursing Homes, including preadmission counselling
• Perform National Means Testing (NMTS FA) for residents and ensure the NMTS is valid and updated according to MOH requirements
• Support the development of psychosocial programmes to improve social care outcomes for caregivers and residents
• Maintain accurate documentation of case notes, financial assessments, and intervention records in compliance with PDPA and organizational policies

About you

• Bachelor's Degree in Social Work (BSW)
• Registered or eligible for registration with the Singapore Association of Social Workers (SASW)
• At least 3-year relevant working experience
• Competence in case formulation, clinical documentation, and application of subsidy frameworks
• Competent in IT skills
• Good interpersonal and communication skills
• Team player
• Service oriented and customer-focused