Medical Spa Office Manager

Overview

We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and ensure staff is providing utmost in customer care. In this vital role, you will oversee daily front office activities, oversee employee schedules/duties, monitor inventory, and over see all social media/content. Your leadership will set the tone for a welcoming environment, fostering guest satisfaction and operational excellence. This position offers an exciting opportunity to utilize your leadership expertise, organizational skills, and creative experience to create a luxury, professional, and consistent experience for our clients and a positive cohesive example for our employees.

Responsibilities

• Supervise and coordinate all front desk functions, including staff expectations, scheduling & ordering, customer satisfaction, and social media presence.
• oversee the daily expectations for sales, treatment rooms, and staff productivity
• maintain inventory logs and order products
• you will be responsible for payroll and approving staff schedules
• Train and mentor front desk staff, aestheticians, injectors, and medical assistants on daily expectations and standards of excellence as well as keep sales reports for weekly goal meetings
• handle and approve all client concerns and pricing
• Utilize social media platforms, texts blasts, and email to keep our content fresh and clientele informed.

Skills

• knowledge of quickbooks and aesthetics pro preferred
• Strong leadership skills and ability to handle multiple personality types
• creativity and drive to keep engagement with clientele
• Excellent customer service skills with a focus on scheduling, creating a welcoming environment, and conflict resolution
• Background in medical office procedures
• Strong communication skills for client interaction via phone, email, or in person while maintaining professional phone etiquette
• strong organizational skills

5+ years in Medical Spa management/customer service preferred

Willing to start within 7-10 days

Manditory training period with owner on Saturdays from 12-3 for two weeks

certification in all procedures and protcols within first month

Pay: From $20.00 per hour

Benefits:

• Employee discount

Work Location: In person