Medical Supervisor

该职位来源于猎聘 职责描述：

• Support Medical Professionals (Physicians / Duty doctors / KOL) through inbound medical helpline.
• Act as a 2nd Level support to fulfill the product, disease and Therapy related queries & ensure customer satisfaction. Answering KOL’s question meet our client’s guideline which escalation by tele-reps
• Understand & Address the needs of each query and match those with reference material available.
• Attend to requests received via e-Mail. Provide optional material apart from the one that has been requested.
• Report any adverse events or any queries / suggestion as per the predefined templates
• Quality Control of recording, monitor the recording by random
• written and review the product script and other medical materials
• responsible for disease and product training to improve professional knowledge and skill of tele-reps

任职要求：

• Master degree or above, more than 2 years of clinical experience, with the 3-5 year experience of treat Asthma or COPD is better, resident doctor also the better.
• Excellent communications skills and telephone customer service skills
• Excellent training skill and management skill
• Strong Office skills
• Outgoing personality, work actively and responsible
• Good compressive ability, adapt to the development requirements of the company.