Medical Support Assistant (Advanced)

Job Overview

The Robert J. Dole VA Medical Center is seeking to fill an full-time Medical Support Assistant (Advanced) position within the Dodge City, KS Community-Based Outpatient Clinic (CBOC)!

The Medical Support Assistant (Advanced) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary (coordinated care delivery model teams), VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with nonVA medical facilities; prepare correspondence to notify patients of normal lab results; manages systems for follow-up care such as consults, tests, etc.

Duties

• Processing incoming patient secure messaging through My HealtheVet and coordinates with care team as appropriate.
• Participating in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Identifying incomplete encounters and communicates findings to providers when needed.
• Assisting the team to reinforce the plan of care and self-help solutions.
• Entering appropriate information into the electronic record.
• Monitoring pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Managing patient systems to verify and validate accuracy and resolve issues.
• Evaluating patient information and clinic schedule lists to determine whether [the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
• Other duties as assigned.

Requirements

• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Experience Requirement: Completion of one (1) year of creditable experience equivalent to the next lower grade level (GS-05). Examples of creditable experience include but are not limited to: answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit; scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).
• Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, must demonstrate the following KSAs:
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Preferred Experience: Includes coordinating patient care and appointment scheduling in a healthcare setting; utilizing electronic health record and scheduling systems; managing consults and referrals; providing exceptional customer service; and working collaboratively with interdisciplinary healthcare teams in a fast-paced clinical environment.

If you are passionate about providing outstanding customer service, supporting Veteran care, and working in a collaborative healthcare environment, we encourage you to apply today: www.usajobs. gov!

Important Application Tip

• Be clear and specific when describing your experience. HR will evaluate qualifications based on the information provided in your application materials. Do not assume reviewers will infer duties or experience not clearly documented on your resume.
• In addition, applicants should ensure their resume or supplemental documentation addresses the required Knowledge, Skills, and Abilities (KSAs) outlined in the announcement.

Pay: $51,592.00 - $67,069.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• scheduling patient medical appointments : 1 year (Required)

Work Location: In person