Medical Support Assistant (MSA) - San Francisco, CA

Job Title: Medical Support Assistant (MSA)

No. of Positions / Candidates Required: 14.0 FTE

Specialty: Clerical medical support: outpatient appointment scheduling and front desk/reception

Place of Work (City/State): San Francisco, San Bruno, Santa Rosa, Oakland, Eureka, Clearlake, and Ukiah, CA

Site: San Francisco VA Health Care System (SFVHCS)

Exact Location:

• SFVAMC: 4150 Clement St, San Francisco, CA 94121
• Downtown SF: 401 3rd Street, San Francisco, CA 94107-1214
• San Bruno: 1001 Sneath Ln Suite 300, San Bruno, CA
• Santa Rosa (South): 2285 Challenger Way, Santa Rosa, CA 95407
• Santa Rosa (North): 3841 Brick Way Blvd, Santa Rosa, CA 95403
• Oakland (New Clinic est. 2028): 1950 Franklin, Oakland, CA 94612
• Oakland Veteran Behavioral Health Clinic: 525 21st St, Oakland, CA 94612
• Oakland (Current Clinic): 2221 Martin Luther King Jr Way, Oakland, CA 94612
• Eureka: 930 W Harris St, Eureka, CA 95501
• Clearlake: 15145 Lakeshore Dr, Clearlake, CA 95422
• Ukiah: 630 Kings Ct, Ukiah, CA 95482

Duration: 1 year contract with the possibility of 3 more years extension

Shift Schedule:

• Clinic hours: Monday Friday 7:00am 5:00pm and Saturday 7:00am 5:00pm
• Evening visiting hours: Monday Friday 5:00pm 10:00pm
• On-call/as-needed staffing pool

Credentialing / Onboarding Time: 6-8 weeks

Experience Needed:

• At least 6 months of general clerical experience.
• At least 6 months of experience using computer programs that focus on general scheduling.

Special Skills Needed:

• Typing speed of 45 60 WPM with accuracy.
• Proficient in Microsoft Word, Excel, and Outlook.
• Familiarity with medical terminology and healthcare scheduling systems.
• Strong verbal and written English communication skills.
• Comfortable handling high-volume phone and computer-based work simultaneously.
• Experience with VistA, ISS, and CPRS preferred.

Responsibilities:

• Schedule, reschedule, cancel, and coordinate outpatient appointments in accordance with VA scheduling guidelines.
• Perform front-desk duties including patient check-in, clinic opening/closing, no-show updates, and verification of patient demographics and insurance information.
• Answer and document patient calls, respond to voicemails, and route clinical concerns appropriately.
• Use VA systems including VistA, ISS, and CPRS for scheduling, documentation, and patient information management.
• Monitor scheduling/access reports, consults, recalls, faxes, mail, and other patient communications.
• Support PACT teams and participate in team huddles, patient communication, and scheduling coordination.
• Provide professional customer service and assist with resolving patient concerns.
• Maintain HIPAA, information security, safety, quality, and VA compliance standards.
• Work independently, prioritize multiple tasks, and resolve routine scheduling or administrative issues.

Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.