Winning Assistants LLC

Job Title: Medical Virtual Assistant - Patient Scheduling &amp; Billing Support
Position type: Part-time | 20 hours per week
Location: Remote - Philippines
Pay Rate: $5-$6 USD/hour
Work Schedule: Part-time | 20 hours per week (4 hours per day)
Time Zone: Pacific Time (PT)
<ul>
<li>Monday &amp; Friday: 9:00 AM-1:00 PM PT</li>
<li>Tuesday-Thursday: 12:00 PM-4:00 PM or 1:00 PM-5:00 PM PT (depending on the agreed schedule)</li>
<li>Weekends: Off</li>
</ul>
About the Client and Role
Our client is a healthcare practice based in Washington, USA, focused on chiropractic care, rehabilitation, and patient wellness. In this role, you'll help keep patient appointments organized, monitor billing-related follow-ups, communicate with patients, and assist with general administrative tasks.
Key Responsibilities
1. Medical Billing Coordination &amp; Tracking (Primary Focus)
<ul>
<li>Monitor patient balances and outstanding accounts on a weekly or monthly basis.</li>
<li>Track accounts receivable and follow up on unresolved billing concerns.</li>
<li>Coordinate with external billing companies to help keep billing-related tasks on track.</li>
<li>Flag outstanding issues that need attention.</li>
</ul>
Note: You will coordinate and track billing concerns, not process medical claims.
2. Patient Scheduling &amp; Phone Support
<ul>
<li>Answer incoming patient calls and assist with appointment inquiries.</li>
<li>Schedule appointments and manage callbacks using Jane EHR.</li>
<li>Communicate professionally and empathetically with patients.</li>
<li>Handle approximately 5-10 inbound and 15-20 outbound calls per week, with potentially more outbound calls initially.</li>
</ul>
3. Patient Follow-Ups &amp; Retention
<ul>
<li>Follow up with existing patients regarding appointments and ongoing care.</li>
<li>Encourage patients to schedule their next visit.</li>
<li>Maintain organized patient follow-up lists and records.</li>
</ul>
Additional Administrative Responsibilities
<ul>
<li>Contact interested patients from Facebook ads using a provided script and help schedule neuropathy program consultations.</li>
<li>Prepare and send monthly newsletters through Mailchimp using provided content.</li>
<li>Organize patient records, maintain trackers, and assist with other administrative tasks as needed.</li>
</ul>
Requirements
<ul>
<li>Previous experience as a Medical Virtual Assistant, Medical Receptionist, Healthcare Administrative Assistant, or Patient Coordinator.</li>
<li>Experience with patient scheduling, inbound/outbound calls, or patient follow-ups.</li>
<li>Basic understanding of medical billing terminology, patient balances, and accounts receivable.</li>
<li>Strong English communication skills, particularly when speaking with patients over the phone.</li>
<li>Comfortable using EHR/EMR systems or similar healthcare software.</li>
<li>Organized, detail-oriented, and able to manage multiple tasks and follow-ups.</li>
<li>Proactive, dependable, and comfortable working independently.</li>
<li>Willing and able to work the required 20-hour weekly schedule without overlapping commitments to other clients.</li>
<li>HIPAA-trained and knowledgeable about patient confidentiality.</li>
</ul>
Nice to Have
<ul>
<li>Familiarity with billing coordination or tracking outstanding patient balances.</li>
<li>Experience with Jane EHR or similar systems.</li>
<li>Familiarity with Mailchimp or newsletter management.</li>
<li>Experience supporting chiropractic, rehabilitation, or other healthcare practices.</li>
</ul>
Basic Requirements
<ul>
<li>Must speak and write English clearly and professionally.</li>
<li>Must have relevant work experience.</li>
<li>Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).</li>
<li>Must be available to attend video meetings with camera on when required.</li>
</ul>
Technical Requirements
<ul>
<li>Computer: Reliable laptop or desktop computer.</li>
<li>Internet: Stable high-speed internet connection (minimum 25 Mbps).</li>
<li>Audio: Noise-canceling headset.</li>
<li>Video: Working webcam for virtual meetings.</li>
<li>Workspace: Quiet and professional work environment.</li>
</ul>
Benefits
<ul>
<li>Dedicated HR &amp; Contractor Support Team:
Access to world-class support for questions, guidance, contract matters, and client communication.</li>
<li>Premium VPN Access (Optional):
A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.</li>
<li>HIPAA &amp; Cybersecurity Training + Certification (Provided):
Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.</li>
<li>Top 1% VA Performance Training:
Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.</li>
<li>Client-Approved U.S. Holidays:
Contractors may take U.S. holidays off according to the client's needs and schedule.</li>
<li>Client-Approved Paid or Unpaid Time Off:
Time off may be granted by your client. Paid time off is optional and only if offered by the client.</li>
<li>Access to Tools &amp; Resources:
Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.</li>
<li>Optional Performance-Based Incentives:
Some clients may offer bonuses, incentives, or increased hours based on your performance.</li>
</ul>
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

Medical Virtual Assistant - Patient Scheduling & Billing Support

Medical Virtual Assistant - Patient Scheduling & Billing Support

This job is no longer available

Talents

Recruiters

About