Medication Management Pharmacy Technician Supervisor

Job Description

Overview

Medical Management Pharmacy Technician Supervisor

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Sound like a perfect match? Apply now - we can't wait to hear from you!

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Description:

The Pharmacy Technician Supervisor for Medical Management is responsible for leading a team of pharmacy technicians supporting prior authorization (PA) workflows. This role ensures efficient, compliant, and timely processing of medication authorization requests while driving operational excellence, team development, and high-quality service for patients, providers, and payers.

Hours are Monday - Friday 8:30am - 5pm and will be a hybrid position once team member is fully trained.

Key Responsibilities

Team Leadership & Operations

• Supervise, coach, and support pharmacy technicians handling prior authorization requests
• Monitor daily workflows, productivity, and accuracy to ensure service level targets are met
• Provide real-time problem-solving support for escalations and complex cases
• Assist with staffing plans, scheduling, and workload distribution

Prior Authorization Oversight

• Ensure accurate and timely submission and follow-up of prior authorizations
• Oversee documentation, payer communication, and compliance with regulatory requirements
• Identify and resolve barriers impacting authorization turnaround times
• Partner with pharmacists and providers to optimize approval outcomes

Performance & Quality Management

• Track and report on key performance metrics (turnaround time, approval rates, productivity, quality)
• Conduct audits and implement continuous quality improvement initiatives
• Ensure adherence to IU Health policies, SOPs, and payer guidelines

Training & Development

• Onboard and train new pharmacy technicians on PA processes and systems
• Provide ongoing coaching, feedback, and performance evaluations
• Support professional development and skill-building initiatives

Collaboration & Communication

• Serve as a liaison between pharmacy, providers, payers, and internal stakeholders
• Communicate process updates, regulatory changes, and system enhancements
• Partner with leadership to drive workflow improvements and system alignment

Qualifications

Required

• Requires previous supervisory/leadership experience
• Requires the absence of criminal history related to the ability to work with drugs
• Requires strong mathematical calculation skills
• Requires Pharmacy Technician experience and active Indiana Pharmacy Technician License
• Requires knowledge of pharmacy and hospital computer systems and computer-assisted devices
• Requires strong written and verbal communication skills
• Requires strong customer service skills
• Requires full proficiency typing and using Microsoft Office applications
• High School Diploma or GED required
• Associate degree or equivalent experience preferred
• Requires Pharmacy Technician National Certification
• Active Indiana Pharmacy Technician license (or eligible upon hire)
• National certification (CPhT) required

Preferred

• Experience in medical management, prior authorizations, or specialty pharmacy
• Familiarity with payer requirements, formularies, and utilization management
• Experience with EMR systems (e.g., Epic) and pharmacy/PA platforms

Key Skills

• Strong leadership and team-building abilities
• Excellent organizational and problem-solving skills
• High attention to detail and commitment to accuracy
• Effective communication and stakeholder management
• Ability to work in a fast-paced, high-volume environment

Work Environment

• Primarily onsite at the IU Health ISC in Plainfield, IN
• Office-based setting supporting system-wide prior authorization operations

Why Join IU Health

• Opportunity to lead a critical function impacting patient access to medications
• Collaborative, mission-driven healthcare environment
• Emphasis on professional growth and system-wide innovation

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.