MedSpa Front Desk Coordinator

Front Desk Coordinator – Aesthetic & Wellness Med Spa

Location: Driftless Aesthetics
Schedule: Full-Time or Part-Time
Reports to: CEO

Be the First Face of Confidence & Care

Driftless Aesthetics is seeking a Front Desk Coordinator who thrives in a fast-paced, client-centered environment and has a passion for wellness and aesthetics. As the first point of contact for our patients, you will play a key role in delivering a high-end, personalized experience from the moment they walk through our doors.

If you're organized, upbeat, and service-driven — and want to be part of a collaborative, growing team — we’d love to meet you.

Why Join Driftless Aesthetics?

We’re not your typical med spa. At Driftless Aesthetics, we empower people through education-based treatment plans and a commitment to holistic, science-backed wellness. We value professionalism, integrity, and a shared mission of helping clients feel their absolute best.

Benefits Include:

• Paid time off (PTO)
• Employee discounts on treatments and products
• Complimentary monthly service
• Ongoing professional development

Key Responsibilities:

• Greet clients warmly and manage check-in/check-out process
• Schedule patient appointments accurately and efficiently (in person, by phone, and online)
• Manage patient communications: respond to calls, emails, texts, and inquiries
• Process payments, enroll patients in memberships, and sell treatment packages
• Maintain a clean, welcoming lobby and workspace
• Support client flow during procedures to ensure smooth daily operations
• Maintain accurate client records and ensure completion of intake documentation
• Promote services, retail products, and monthly promotions
• Ensure all daily checklists and opening/closing procedures are completed

Performance Goals (KPIs):

• Appointment Accuracy: Maintain at least 98% scheduling accuracy
• Client Satisfaction: Minimum 90% positive post-visit feedback
• Payment Accuracy: Process all transactions with zero discrepancies

Qualifications:

• High school diploma or equivalent required; Associate degree preferred
• Previous experience in customer service or healthcare administration strongly preferred
• Impeccable appearance and communication skills
• Ability to multitask and remain calm under pressure
• Proficient in EMR systems and general computer use
• Detail-oriented, self-motivated, and dependable
• Passion for aesthetics and wellness is a plus

Traits We Value:

• Friendly, outgoing, and confident
• Ethical and honest
• Organized and proactive
• Goal-driven and team-oriented
• Able to problem-solve and think creatively
• Professional demeanor with a caring, client-first attitude

Work Environment:

• In-person, modern med spa setting
• 8-hour shifts with flexible availability (Monday–Friday + some weekends)
• Standing and light physical activity required; must be able to lift up to 30 lbs

Join a Team That’s Raising the Standard in Aesthetic Wellness

If you're looking to grow your career in a positive, supportive, and professionally rewarding environment, Driftless Aesthetics may be the perfect fit for you.

Apply today and help create confidence — one client at a time.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Experience:

• MedSpa: 3 years (Preferred)
• Appointment scheduling: 3 years (Required)

Work Location: In person