MedSpa General Manager

Purpose of the role

Lead Danik MedSpa’s business operations and growth. Build a reliable team, improve how patients move from inquiry to treatment and return visits, and establish consistent operating and reporting practices. Partner with the owner on priorities, staffing, marketing performance, and financial results.

Core responsibilities

Team leadership

• Develop a staffing plan; recruit, onboard, schedule, coach, and evaluate team members.
• Establish clear responsibilities, service standards, and regular team meetings.
• Address performance and coverage issues promptly.

Patient experience and sales

• Oversee timely inquiry follow-up, consultation scheduling, and patient communication.
• Improve consultation attendance, treatment conversion, rebooking, and retention without pressuring patients into inappropriate services.
• Resolve service concerns and identify recurring causes.

Marketing and growth

• Coordinate with the marketing team on campaigns, lead quality, response times, and booked consultations.
• Recommend promotions based on patient demand, capacity, and financial results.
• Develop practical initiatives to reconnect with past patients and strengthen Danik’s local presence.

Operations and financial discipline

• Oversee schedules, purchasing, inventory controls, vendor coordination, and daily workflow.
• Review sales, direct costs, staffing, marketing spending, and operating results with the owner.
• Produce a concise weekly scorecard and monthly action plan.

Measures of success

• A staffed, trained, accountable team.
• Faster and more consistent lead follow-up.
• Better consultation attendance, conversion, rebooking, and patient retention.
• Growth in eligible collected Danik sales, with attention to treatment costs and marketing spending.
• Improvement against an approved operating budget.

The manager leads business operations. Licensed clinicians retain responsibility for clinical decisions and treatment within their professional scope.

Compensation

$65,000 annual base salary, monthly commission under a separate written plan, and a quarterly performance bonus of up to $1,500. Commission and bonus eligibility, exclusions, caps, and payment timing are defined in the written compensation plan.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person