Medspa Manager

Med Spa Manager

Scottsdale, AZ | Full-Time | On-Site

About Synergy Health 360

Synergy Health 360 is a growing healthcare, wellness, and aesthetics organization focused on delivering high-quality, personalized patient care. Our Scottsdale location offers a combination of medical, wellness, and aesthetic services in a professional, patient-centered environment.

We are looking for an experienced and motivated Med Spa Manager to oversee the daily operations of our Scottsdale location and help drive team performance, patient satisfaction, operational efficiency, and business growth.

Role Overview

The Med Spa Manager will be responsible for managing the day-to-day operations of the med spa, leading the team, coordinating with providers, overseeing scheduling and patient flow, managing inventory, supporting sales and marketing initiatives, and ensuring a high-quality patient experience.

The ideal candidate has previous medical spa, aesthetics, dermatology, plastic surgery, wellness, or healthcare management experience and is comfortable managing both people and business operations.

Key Responsibilities

Operations & Management

• Oversee daily med spa operations and ensure smooth workflow.
• Manage scheduling, patient flow, and front desk operations.
• Coordinate with providers, injectors, aestheticians, laser technicians, and support staff.
• Develop and improve operational processes and workflows.
• Ensure the facility is organized, professional, and ready for daily operations.

Team Leadership

• Supervise, train, coach, and motivate staff.
• Create staff schedules and ensure appropriate coverage.
• Monitor employee performance and provide feedback and coaching.
• Support hiring, onboarding, and training of new team members.
• Build a positive, professional, and collaborative team culture.

Patient & Client Experience

• Ensure an exceptional patient/client experience from arrival through checkout.
• Address and resolve patient concerns professionally.
• Support patient retention, rebooking, referrals, and relationship building.
• Ensure staff provide accurate and professional information about services.

Sales & Business Growth

• Monitor sales and operational performance.
• Track KPIs including appointments, rebooking, retail sales, revenue, and patient retention.
• Support promotions, packages, memberships, events, and marketing initiatives.
• Identify opportunities to increase revenue and improve patient retention.
• Support social media and online reputation initiatives.

Inventory & Administrative Management

• Manage inventory of aesthetic, skincare, medical, and retail products.
• Monitor product usage, ordering, costs, and expiration.
• Coordinate with vendors and assist with purchasing.
• Support expense tracking, budgets, reporting, and daily financial processes.

Compliance & Quality

• Help ensure compliance with applicable healthcare, privacy, safety, and regulatory requirements.
• Support HIPAA compliance and protection of patient information.
• Ensure proper sanitation, safety, and infection-control procedures.
• Escalate clinical, safety, or compliance concerns appropriately.

Required Qualifications

• 2+ years of management or supervisory experience in a medical spa, aesthetics, dermatology, plastic surgery, wellness, or healthcare setting.
• Strong leadership and team-management skills.
• Excellent customer service and communication skills.
• Experience managing schedules, staff, patient flow, and daily operations.
• Strong organizational and problem-solving abilities.
• Experience with inventory management and vendor coordination.
• Ability to monitor performance metrics and support business growth.
• Proficiency with computers and practice-management/EHR or med spa software.
• Professional, polished, and patient-focused demeanor.
• Ability to work full-time on-site in Scottsdale, AZ.

Preferred Qualifications

• Experience with Botox, dermal fillers, laser treatments, body contouring, skincare, IV therapy, or wellness services.
• Experience with BTL devices, including Emsculpt/Emsculpt Neo, or similar technologies.
• Experience with aesthetic sales, memberships, packages, and promotions.
• Experience with Athenahealth/AthenaOne, Boulevard, or similar systems.
• Experience with social media, digital marketing, and online reputation management.
• Degree or training in healthcare administration, business, aesthetics, hospitality, or a related field.

The Ideal Candidate

We are looking for someone who is:

• A confident and hands-on leader.
• Organized, proactive, and detail-oriented.
• Professional, polished, and personable.
• Passionate about aesthetics, wellness, and patient experience.
• Comfortable managing people, operations, and business performance.
• Sales-minded while maintaining a patient-first approach.
• Able to take ownership and work independently in a growing organization.

Why Join Synergy?

Join a growing healthcare, wellness, and aesthetics organization where you can make a direct impact on team development, patient experience, and business growth.

If you are an experienced Med Spa Manager looking for an opportunity to lead and grow a dynamic aesthetics and wellness practice, we would love to hear from you!

Benefits:

• Paid time off

Application Question(s):

• How many years of experience do you have managing a med spa, aesthetics clinic, or similar healthcare/wellness facility? Please describe your management responsibilities.
• What is your experience managing med spa operations, including staff scheduling, inventory, client experience, sales, memberships, vendor coordination, and daily clinic operations?

Work Location: In person