Medspa Manager/Front Desk

About Us: remedie is a functional medicine and aesthetics clinic dedicated to helping our patients look and feel their best from the inside out. We pride ourselves on creating a warm, welcoming environment where clients feel seen, cared for, and confident in their journey.

Position Summary

We are seeking a motivated, results-driven MedSpa & Functional Wellness Manager to oversee daily clinic operations, team performance, patient experience, front desk functions, and business performance within an integrated medical aesthetics and functional wellness practice.

This role combines operational leadership and team management with hands-on receptionist responsibilities to ensure an organized, efficient clinic and exceptional patient experience. The ideal candidate has strong leadership and organizational skills, business acumen, and a passion for aesthetics, longevity, preventive wellness, and patient-centered care.

The manager will work closely with the Clinic Director and leadership team to improve operational efficiency, support revenue growth, increase patient retention, and advance the practice’s long-term goals.

Key Responsibilities Clinic Operations & Leadership

• Oversee daily operations of the medspa and functional wellness practice to ensure efficiency, organization, and a seamless patient experience.
• Develop, implement, and maintain standard operating procedures and operational best practices.
• Monitor key performance indicators (KPIs) and identify opportunities to improve productivity, profitability, and service delivery.
• Maintain appropriate inventory levels for retail products, aesthetic supplies, and wellness-related products.
• Ensure the facility maintains high standards for cleanliness, presentation, safety, and organization.
• Support compliance with applicable healthcare regulations, privacy requirements, and established clinical protocols in partnership with the Medical and Clinic Director.
• Coordinate daily workflows, provider schedules, room utilization, and patient flow.

Team Leadership & Development

• Recruit, onboard and train team members when necessary.
• Establish clear performance expectations, goals, and accountability measures.
• Lead team meetings, performance reviews and ongoing training initiatives.
• Foster a collaborative, patient-focused culture centered on professionalism, service excellence, and continuous improvement.
• Address operational challenges and resolve staff or patient concerns promptly and professionally.

Front Desk & Reception Responsibilities

• Greet patients warmly and professionally, managing check-in and check-out procedures.
• Answer incoming phone calls, respond to general inquiries, and direct clinical questions to the appropriate provider.
• Schedule, confirm, reschedule, and manage patient appointments accurately.
• Ensure patients are booked for appropriate services, consultations, and follow-up appointments.
• Manage appointment reminders and patient communications through approved clinic systems.
• Maintain accurate patient demographics, appointment details, and records within the practice management system.
• Process payments, collect outstanding balances, and assist with memberships, packages, and retail transactions.
• Monitor the daily schedule, communicate delays, and coordinate changes with patients and providers.
• Maintain an organized, clean, and professional reception area.
• Ensure front desk staff use appropriate, consistent language when discussing services, treatments, pricing, and appointments.
• Monitor front desk performance and ensure scheduling and communication procedures are followed consistently.

Revenue Growth & Business Performance

• Monitor revenue, service utilization, provider productivity, retail sales, membership performance, and patient retention.
• Help manage expenses, labor costs, inventory spending, and other operational budgets.
• Identify opportunities to improve efficiency, profitability, and the overall financial performance of the clinic.

Qualifications

• Minimum of 3 years of experience in med spa management, healthcare operations, wellness, hospitality, or a related service-oriented business.
• Previous leadership or team management experience.
• Demonstrated ability to manage daily operations, develop staff, and drive business results.
• Experience monitoring revenue, budgets, performance metrics, and operational expenses.
• Experience with front desk operations, patient scheduling, customer service, and payment processing.
• Strong understanding of patient experience, retention, and service-based sales.
• Excellent communication, organizational, problem-solving, and interpersonal skills.
• Comfort with scheduling, practice management, CRM, and reporting systems.
• Ability to balance management responsibilities with hands-on front desk coverage in a fast-paced clinical environment.
• Knowledge of medical aesthetics and functional wellness services preferred.

Preferred Qualifications

• Experience working in an integrated aesthetics and functional wellness practice.
• Familiarity with med spa software such as Zenoti or comparable practice management platforms.
• Experience with memberships, treatment packages, referral programs, and recurring revenue models.
• Knowledge of patient engagement, inventory management, and provider scheduling.
• Experience with performance dashboards, KPI reporting, and business operations.

Position Details

• Job Title: Medspa Manager
• Department: Clinic Operations
• Reports To: Clinic Director
• Employment Type: Full-time
• Compensation: Based on experience and qualifications

Pay: From $30.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person