Medspa Patient Coordinator

About the Role

We are looking for a warm, polished, and highly motivated MedSpa Patient Coordinator to join our growing team. The ideal candidate is passionate about aesthetics and wellness, enjoys creating exceptional patient experiences, and is confident communicating with clients both in person and by phone.

As the first point of contact for many of our patients, you will play a key role in building relationships, coordinating appointments, supporting consultations, and helping patients feel confident throughout their aesthetic journey.

Responsibilities

• Greet patients and provide a welcoming, professional experience
• Answer phone calls, texts, emails, and online inquiries promptly
• Schedule, confirm, and reschedule patient appointments
• Manage patient check-in and check-out
• Follow up with leads and prospective patients
• Educate patients on available treatments, memberships, packages, and promotions
• Assist with consultation scheduling and treatment coordination
• Maintain accurate patient records and appointment information
• Process payments and assist with retail/product sales
• Help meet monthly booking, sales, and revenue goals
• Maintain a clean, organized, and elevated front-desk environment
• Collaborate with providers and the MedSpa team to ensure a seamless patient experience

Qualifications

• Previous experience in a MedSpa, medical office, dermatology, plastic surgery, hospitality, or customer-service environment preferred
• Excellent communication and interpersonal skills
• Professional, friendly, and confident personality
• Strong organizational skills and attention to detail
• Comfortable discussing aesthetic treatments and products with patients
• Sales-oriented and motivated by achieving goals
• Ability to multitask in a fast-paced environment
• Experience with scheduling software or EMR systems is a plus
• Must maintain patient confidentiality and professionalism at all times

The Ideal Candidate

You are someone who is:

• Personable, enthusiastic, and naturally welcoming
• Passionate about aesthetics, beauty, wellness, and patient care
• Comfortable converting inquiries into booked consultations
• Confident recommending services based on patient needs
• Reliable, organized, and detail-oriented
• A team player who takes pride in delivering an exceptional patient experience

Pay: $15.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Unlimited paid time off

Application Question(s):

• A potential patient says, “I’m interested, but I need to think about it.” How would you respond?
• What do you do when a lead doesn't respond to your first call or message? How many times would you follow up?
• What makes someone great at converting a lead into a booked appointment?
• Tell us about a time you turned a hesitant or undecided customer into a sale. What did you say or do?

Experience:

• medspa, plastic surgery or dermatology: 1 year (Required)

Work Location: In person