Member Contribution Specialist

The Member Contribution Specialist plays a vital role in supporting the ministry by accurately applying, auditing, and maintaining member contribution records. This position ensures timely and precise processing of member payments and donations while serving as a trusted point of contact for members and internal departments regarding billing and payment-related inquiries. Through accuracy, responsiveness, and collaboration, this role helps maintain financial integrity and positive member experiences.

WHAT WE OFFER

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

PRIMARY RESPONSIBILITIES

• Accurately apply, post, and audit member monthly contributions, donations, overshare payments, and Personal Responsibility payments using multiple software platforms.
• Process payments through various methods, including credit card, ACH, and check transactions, in accordance with established billing procedures.
• Serve as a primary point of contact for members and internal CHM departments regarding billing, payment questions, and account-related concerns.
• Monitor payment activity to identify discrepancies, resolve issues, and escalate concerns to the Supervisor as appropriate.
• Maintain thorough knowledge of CHM billing and payment processes to ensure consistency, compliance, and accuracy.
• Communicate professionally and effectively with members, team members, leadership, and cross-functional departments via phone, email, and Teams.
• Meet daily productivity and accuracy standards while managing multiple tasks and priorities.
• Contribute to departmental projects, initiatives, and continuous improvement efforts by identifying opportunities for process enhancements.

CORE COMPETENCIES & SKILLS

• Payment processing and financial data accuracy
• Attention to detail and quality assurance
• Time management and task prioritization
• Problem-solving and issue resolution
• Professional written and verbal communication
• Proficiency with billing systems and office software
• Cross-functional collaboration and teamwork

REQUIRED QUALIFICATIONS

Education

• High school diploma or equivalent required

Experience

• Previous experience in billing, payments, accounts receivable, or a related administrative/financial role preferred
• Equivalent experience demonstrating accuracy, accountability, and customer service may be considered in lieu of direct billing experience
• Technical & Job-Specific Skills
• Ability to learn and navigate billing and payment systems effectively
• Basic proficiency in Microsoft Excel or willingness to learn
• Proficiency or ability to quickly learn 10-key data entry
• Comfort using standard office equipment and PC-based systems

Certifications

• None required

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.