Member Engagement & Programs Coordinator

Reports To: President/CEO

Employment Status: Non-Exempt

Work Schedule: Monday–Friday, with occasional evenings, weekends, and travel as required.

Position Overview

The Member Engagement & Programs Coordinator plays an essential role in supporting the mission of the Rockport-Fulton Chamber of Commerce & Visitor Center by strengthening member relationships, enhancing membership value, and coordinating programs and activities that connect and support the local business community.

This position serves as a primary point of contact for Chamber members and is responsible for membership onboarding, engagement, renewals, administration, invoicing, payment tracking, and retention initiatives. The Coordinator also plans and executes assigned Chamber programs, networking opportunities, ribbon cuttings, and committee activities.

Working closely with the President/CEO, Office Manager, Sales & Communications Coordinator, and other Chamber staff, this individual helps ensure that members receive exceptional service, recognize the value of their investment, and remain actively involved in the organization.

The ideal candidate is personable, highly organized, detail-oriented, proactive, and passionate about supporting local businesses and strengthening the Rockport-Fulton community.

Essential Duties & Responsibilities1. Membership Engagement & Retention

• Build and maintain strong, professional relationships with Chamber members.
• Serve as a primary point of contact for membership questions, assistance, and engagement opportunities.
• Coordinate the onboarding process for new members, including welcome packets, membership materials, plaques, and introductions to Chamber programs and benefits.
• Conduct regular outreach to members to encourage participation, strengthen relationships, and promote membership renewals.
• Identify members who may be disengaged or at risk of nonrenewal and implement appropriate retention strategies.
• Educate members about available Chamber benefits, advertising opportunities, networking events, and business resources.
• Assist members in maximizing the value of their Chamber membership.
• Maintain accurate records of member interactions, concerns, and follow-up activities.
• Work collaboratively with the Sales & Communications Coordinator to support membership growth and retention goals.

2. Membership Administration, Invoicing & Reporting

• Maintain accurate and complete membership records in ChamberMaster, including contact information, business descriptions, photographs, logos, and membership benefits.
• Process new memberships and membership renewals in a timely and accurate manner.
• Prepare and distribute membership invoices and maintain accurate membership accounts receivable records.
• Record and track membership payments, ensuring member accounts are updated appropriately.
• Monitor renewal dates, outstanding balances, and membership account status.
• Coordinate with the designated collections representative regarding delinquent accounts and membership status. Collection calls and delinquent account recovery are handled separately.
• Maintain current membership listings in the Chamber's online and printed directories.
• Prepare monthly membership reports for the President/CEO and Office Manager, including new memberships, renewals, retention, dues revenue, and outstanding balances.
• Assist with the preparation and annual updating of the Chamber Membership Directory.
• Maintain organized and confidential membership records in accordance with established Chamber procedures.

3. Chamber Programs & Events

• Plan, coordinate, and execute assigned Chamber programs and membership events, including networking mixers, Business After Hours, luncheons, business development programs, and other member engagement activities.
• Coordinate ribbon cuttings, groundbreakings, and business recognition activities, including scheduling, invitations, participation, and event logistics.
• Coordinate assigned special programs such as Rockport-Fulton Night at the Hooks, Operation Thank You, and other Chamber initiatives.
• Manage event logistics, including registrations, venues, supplies, setup, volunteers, program materials, and follow-up activities.
• Work with Chamber staff to ensure appropriate recognition of participating members and sponsors.
• Encourage member attendance and participation in Chamber events and programs.
• Track event participation and gather feedback to evaluate effectiveness and identify improvements.
• Assist with major Chamber events and community activities as assigned by the President/CEO.

4. Committee & Volunteer Coordination

• Serve as staff liaison to assigned Chamber committees, councils, and volunteer groups, including the Bay Blazers.
• Coordinate meeting schedules, notifications, agendas, reminders, and related communications.
• Work with committee leadership to support established goals and activities.
• Maintain volunteer participation records, including Bay Blazer points and recognition information.
• Assist with volunteer recruitment, engagement, and appreciation activities.
• Encourage Chamber members to become involved in committees, leadership opportunities, and community initiatives.
• Support committee-sponsored programs and activities.

5. Member Communications & Recognition

• Communicate regularly with Chamber members regarding benefits, programs, activities, and opportunities.
• Prepare and distribute membership-related communications, including renewal notices, program reminders, and member announcements.
• Provide accurate member information, event details, and program updates to the Sales & Communications Coordinator for newsletters, social media, websites, press releases, and promotional materials.
• Coordinate member recognition activities, including ribbon cuttings, new member announcements, and membership milestones.
• Ensure applicable membership benefits are delivered and assist with sponsor recognition and fulfillment at assigned programs.
• Maintain accurate information regarding member advertising placements and related schedules.
• Help ensure Chamber communications are professional, timely, accurate, and consistent with organizational standards.

6. Collaboration & Organizational Support

• Work collaboratively with the President/CEO, Office Manager, Sales & Communications Coordinator, and other Chamber staff to accomplish organizational goals.
• Represent the Chamber professionally at membership events, business functions, and community activities.
• Assist with Visitor Center calls and customer service needs when necessary.
• Maintain organized records and documentation in accordance with the Chamber's Record Retention Policy.
• Support Chamber initiatives and special projects as assigned.
• Demonstrate flexibility and a willingness to assist with organizational priorities during busy periods and major events.
• Perform other duties as assigned by the President/CEO or Office Manager.

Qualifications & Skills

Required Qualifications

• Excellent interpersonal, customer service, and relationship-building skills.
• Strong verbal and written communication abilities.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple projects, responsibilities, and deadlines simultaneously.
• Ability to learn and effectively utilize ChamberMaster and other membership management software.
• Experience with invoicing, payment tracking, recordkeeping, or administrative financial procedures.
• Ability to work independently, take initiative, and follow through on assigned responsibilities.
• Professional demeanor and ability to interact effectively with business owners, community leaders, volunteers, and the public.
• Willingness to work occasional evenings and weekends to support Chamber activities.

Preferred Qualifications

• Previous Chamber of Commerce, nonprofit, association, or membership organization experience.
• Experience coordinating events, programs, committees, or volunteer activities.
• Familiarity with Canva, email marketing platforms, and digital communication tools.
• Experience with customer relationship management (CRM) systems.
• College education in business, communications, marketing, or a related field.

Performance Expectations

The Member Engagement & Programs Coordinator is expected to demonstrate measurable success in the following areas:

Membership Retention & Engagement

• Maintain strong membership renewal and retention performance.
• Conduct consistent and meaningful member outreach.
• Increase member awareness and utilization of Chamber benefits.
• Identify and address member concerns in a timely and professional manner.

Membership Administration

• Maintain accurate and complete membership records.
• Process invoices, renewals, and payments accurately and on schedule.
• Submit timely and accurate monthly membership reports.
• Ensure membership information remains current across Chamber systems and directories.

Programs & Events

• Successfully coordinate assigned programs and activities.
• Encourage strong member participation and positive experiences.
• Meet established timelines and organizational expectations.
• Maintain effective communication with committees, volunteers, and Chamber staff.

Professionalism & Teamwork

• Demonstrate initiative, dependability, accountability, and attention to detail.
• Maintain positive working relationships with members, staff, volunteers, and community partners.
• Represent the Chamber in a professional and welcoming manner.
• Contribute to a collaborative, supportive, and results-oriented work environment.

Position Expectations

The Member Engagement & Programs Coordinator is expected to be an enthusiastic advocate for the Rockport-Fulton Chamber of Commerce & Visitor Center and the businesses it serves.

This position requires an individual who understands that successful membership organizations are built upon meaningful relationships, consistent communication, exceptional service, and programs that provide genuine value.

The Coordinator should take ownership of assigned responsibilities, demonstrate initiative in identifying opportunities for improvement, and contribute positively to the Chamber's overall success.

Additional Information

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may be modified to meet the evolving needs of the Rockport-Fulton Chamber of Commerce & Visitor Center.

The Rockport-Fulton Chamber of Commerce & Visitor Center is an Equal Opportunity Employer.

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Work Location: In person