Member Engagement Coordinator

Are you an experienced administrator or customer service coordinator looking to extend your career and take your existing skills to the next level? Join the Australian HR Institute (AHRI) and help shape the future of the HR profession.

About the Opportunity

As a member of a collaborative and dedicated team, this position plays an integral role in driving membership growth and promoting AHRI’s portfolio of services. Reporting to the Manager, Member Engagement, the role serves as the initial point of contact for all AHRI members, customers, and partner organisations.

Key responsibilities include, but are not limited to:

• Responding to inbound enquiries from current and prospective members and proactively identifying opportunities to increase engagement with relevant AHRI products and services.
• Delivering high-quality customer service through outbound calls to existing members, focusing on membership engagement initiatives and renewal processes.
• Maintaining the Customer Relationship Management (CRM) system to ensure the accuracy and currency of all member and customer records.

About You

To be considered for this position, you must have relevant customer service and/or general administration-based experience, and ideally, experience using and managing databases.

As a customer-facing position, your ability to quickly establish rapport with current and prospective members, mostly over the phone and via email, in order to assist with queries and create positive customer experiences, will be key to your success.

Moreover, you will thrive in a process-driven environment that requires a high level of computer literacy and attention to detail, particularly as you assist in updating relevant member databases.

Strong written communication skills, reliability, and punctuality are also important requirements of the role.