Member Engagement Coordinator

Member Engagement Coordinator

Kaizen House of Athletics | Membership Department

Reports To: Membership Director

Full-Time, Non-Exempt

Join the Experience at Kaizen

At Kaizen House of Athletics, our mission is to help individuals become the best version of themselves—physically, mentally, and personally. Guided by the philosophy of continuous improvement and grounded in a People First culture, we are committed to creating an environment where members feel supported, challenged, and empowered. By combining exceptional service, meaningful connections, and a high-performance atmosphere, we are building a community that inspires lasting growth and success.

The Role

As a Member Engagement Coordinator, you are responsible for growing the Kaizen community through relationship-driven sales. The Member Engagement Coordinator will create an elevated experience that inspires performance, builds community, and promotes lasting wellness. You don’t sell memberships—you guide people into a better version of themselves through connection, trust, and experience. This role blends service, communication, and performance-based sales reflecting the Kaizen commitment to continuous improvement, exceptional service, and meaningful human connection.

Key Responsibilities

• Support the Director of Membership with Events & Program coordination.
• Guide prospective members through the full sales journey, from initial inquiry through enrollment and onboarding.
• Manage Front Desk responsibilities providing a high level of customer service and foster exceptional experience for members and colleagues.
• Conduct meaningful conversations to uncover each individual's "why" and align their experience with their goals.
• Lead personalized, experiencedriven tours.
• Build trust and strong relationships with prospected members.
• Maintain consistent followup with prospective members and effectively manage the sales pipeline.
• Drive membership growth by consistently achieving and exceeding membership sales goals.
• Collaborate with Membership Director on strategy.
• Represent Kaizen culture and standards at all times.
• Ownership over KPIs that are built out for visibility into daily, weekly, monthly, quarterly, & yearly metrics.

Sales Philosophy

At Kaizen, sales is service. Every interaction is rooted in curiosity, care, and a genuine desire to understand the individual. The goal is not simply to sell a membership, but to create an experience that helps someone confidently take the next step in their personal journey. We seek to understand why they are here, what they hope to achieve, and whether Kaizen is the right fit for their goals— The best outcomes occur when there is a genuine fit between the member's aspirations and the community we have built.

Qualifications

• 3 years in sales, hospitality, or customerfacing roles
• Strong communication and interpersonal skills
• Proven ability to build relationships
• High level of organization and followup discipline
• Ability to thrive in a fastpaced environment
• Passion for fitness, wellness, and personal growth

Compensation Structure

Compensation for this role includes - base pay & commission on membership sales. Additional incentive pay eligible based on individual and team performance.

Why Kaizen

At Kaizen, you're not just joining a team—you're becoming part of a community committed to growth, accountability, and excellence. We believe in continuous improvement and creating meaningful experiences for our members and teammates alike. Every day presents an opportunity to learn, grow, and be better.

About Kaizen House of Athletics

Kaizen is a fitness community for continuous improvement. Not just somewhere you work out. A place to learn, grow, and be better.